What Is Smart Switch?
Smart Switch is an intelligent call-routing feature within CallHippo's virtual phone system. It empowers users to maintain uninterrupted, high-quality voice calls by enabling manual or automatic switching between available telephony service providers. This ensures that calls are always routed through the most reliable network, even if the default provider encounters issues.
What is Local Presence?
Local Presence in CallHippo automatically shows a local number when you make outbound calls. For example, calling a US number displays your US number, and calling a UK number shows your UK number. This increases the chances of your calls being answered, builds trust, and improves outreach by making you appear as a local business.
Frequently asked questions:
Q: I’m confused—don’t both Smart Switch and Local Presence involve switching numbers?
A: It’s a common confusion, but they serve different purposes. Local Presence switches the caller ID to show a local number to the person you’re calling, helping boost answer rates. Smart Switch changes the telephony provider behind the scenes to maintain call quality—not the number displayed.
Q: If Smart Switch chooses a better network, does it also pick a local number for me?
A: No, Smart Switch only affects which provider your call goes through. If you want your number to appear local to the recipient, that’s handled by Local Presence.
Q: Does Local Presence impact call quality like Smart Switch?
A: Not directly. Local Presence focuses on displaying a familiar number to increase pickup rates. Smart Switch is the feature responsible for optimizing your call quality by selecting the best available provider.
Q: Will Smart Switch help my calls get answered more often?
A: Not necessarily. Smart Switch improves call reliability and clarity, while Local Presence is the feature designed to make your calls look local and improve answer rates.
Q: Can I just use one of the two features, or do I need both?
A: You can use either one based on your goals. If your focus is on getting more calls answered, Local Presence is key. If you’re dealing with call drops or audio issues, Smart Switch is what you need. Many users benefit from using both together.
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]