We set a $10 minimum for calling credits because our margin on VoIP services is very low. Each transaction processed through our payment gateway (Stripe) includes a flat $0.30 charge, regardless of the amount, plus additional transaction fees.
For example — we chose not to hide this fee. Instead, we include it in the pricing, which is why the minimum credit purchase is $10.
To further protect our users, calling credits have lifetime validity and any unused balance can be refunded at any time if you choose not to continue using our service.
Frequently asked questions:
Q: Why do I have to buy at least $10 in calling credits?
A: The $10 minimum is set because transaction fees take a significant portion of smaller amounts. This helps keep pricing transparent without adding hidden charges.
Q: Can I get a refund if I don’t use all my calling credits?
A: Yes, any unused calling credits can be refunded if you raise the request for it to our support team after the cancellation is placed.
Q: Why not allow smaller credit purchases like $5?
A: Smaller transactions would result in a higher percentage going to payment processing fees, which is not sustainable given the low margins in VoIP services.
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]