What is CallHippo?

CallHippo is a robust cloud communication platform that offers local and toll-free virtual phone numbers across 80+ countries. It offers 50+ essential features like auto dialer, call monitoring, and automatic call distribution, and integrates with 100+ tools to facilitate efficient and effective business communication.

What is Aircall?

Aircall is a cloud-based phone system that empowers teams with seamless communication. With features like intelligent call routing, real-time analytics, and team collaboration tools, Aircall enhances customer interactions and boosts productivity.

CallHippo vs. Aircall:

CallHippo has a 4.4/5 rating for its call management features, detailed reporting tools, and smooth integration. Users appreciate how it facilitates team collaboration and offers tools to improve agent productivity. Aircall, with a 4.3/5 rating, lacks the comprehensive capabilities that CallHippo offers for personalizing customer interactions and increasing operational effectiveness.


CallHippo vs. Aircall: Feature-wise Comparison

When looking for an Aircall alternative, it’s essential to compare their features to decide which platform aligns best with your business needs.

Disclaimer: 
Please note that our team of expert writers has sourced the rating data and found an average score from multiple sites, including G2, Capterra, and GetApp. All additional research and insights have been independently conducted by our internal team with a commitment to fairness and accuracy.

Rating

4.3/5

4.4/5

Ease of use

4.2/5

4/5

Value for money (pricing details below)

4.6/5

4.5/5

Design quality

4.2/5

4/5

Features

  • Custom music and messages

  • Call queuing

  • IVR (vocal server)

  • Time and date-based routing

  • Flexible call distribution rules

  • Extensions

  • Redirects customers to the same agent to eliminate repeated explanations

  • Forwards calls automatically for enhanced accessibility and quick response

  • Integrates seamlessly with CRM systems to improve workflow efficiency

  • Dials contacts automatically from a predefined list to optimize agent time

  • Provides detailed reporting with key call metrics for effective decision-making

  • Delivers real-time insights and analytics to refine calling approaches

Head-to-Head Comparison

  • Requires a minimum of three users for service registration.

  • Signing in can be frustrating due to frequent logouts despite SSO integration.

  • It lacks comprehensive call insights to improve the user experience.

  • Customization options are limited and need improvement.

  • Improves international call response rates using Auto Caller ID Rotation

  • Supports a wider range of integrations for tailored customer service

  • Maintains exceptional call quality even during high-volume periods

  • Allows creating personalized dashboards and in-depth analytics

Pricing range

Does not offer a free plan but provides a 7-day free trial.
Premium plans start at $30/user per month, but for AI and analytics, you’ll have to purchase an add-on.

Free plan for small teams with limited features.

Monthly plan starts at $18/user with additional features and advanced reporting tools.



Why Do Businesses Choose Aircall? (Positives)

Aircall is a popular cloud-based phone system designed for sales and support teams. It offers seamless integrations, collaboration features, and easy setup. Here’s why businesses choose Aircall over its competitors:

  • Detailed Analytics
     Real-time insights for team performance monitoring.

  • Call Monitoring & Coaching
     Managers can listen in and guide teams live.

  • Regular Updates
     Continuous improvements keep the platform up-to-date.

  • Multi-Device Accessibility
     Make and receive calls from a desktop or a mobile.

Why Should You Consider an Aircall Alternative? (Negatives)

While Aircall has great features, some businesses look for alternatives due to pricing, integrations, or service issues. Here’s why you might need an Aircall alternative:

  • Unclear Policies
     Some customers faced unexpected cancellation charges.

  • Limited Call Quality
     Some users report occasional dropped calls and lags.

  • Basic Voicemail Options
     Lacks advanced voicemail customization or transcription.

  • Customer Support Delays
     Response times can be slow during peak hours.

Why Businesses Are Switching To CallHippo

With CallHippo, never miss an opportunity again. Screen pops, real-time call monitoring, and dynamic call routing empower teams to deliver exceptional customer experiences.

Top Features That Make CallHippo The Perfect Aircall Alternative

From unlimited extensions and intelligent call routing to ring groups and global connect, CallHippo offers more advanced features, making it a leading Aircall competitor.

Intelligent Call Routing

  • Smart IVRs guide customers using natural language recognition.

  • Customizable ring groups ensure that optimal agents answer top-priority calls.

  • Skills-based routing connects callers with the best-fit representatives.

  • Overflow routing prevents missed calls during peak periods.

  • Build advanced visual call flows without coding.


World-Class Security

  • Enterprise-grade call encryption keeps conversations secure.

  • Role-based access control restricts data access.

  • Real-time anomaly detection identifies potential threats.

  • Regular third-party audits to validate security practices.

  • Custom retention policies to meet regulatory standards.

  • Detailed access logs for transparency and easy audit.


Intelligent Reporting & Analytics

  • Get real-time visual dashboards to monitor key metrics.

  • Dive into historical reports to identify trends and patterns.

  • Gain visibility into team productivity and performance.

  • Configure custom reports focused on your business goals.

  • Compare performance across campaigns, products, and periods.

  • Export raw call data to external BI tools for deeper analysis.


Gamification & Motivation

  • Set individual and team performance goals and track progress.

  • Reward achievements with points, badges, leaderboards, and more.

  • Foster friendly competition among agents and teams.

  • Recognize top performers each week/month.

  • Motivate with real-time notifications and celebration announcements.

  • Analyze engagement metrics to refine incentives over time.


CallHippo Excels Across Review Platforms

CallHippo has garnered remarkable ratings on esteemed review platforms like Capterra, G2, and GetApp. These testimonials serve as a strong endorsement of our unwavering commitment to excellence and customer satisfaction.


Frequently Asked Questions

Q: How does CallHippo compare to Aircall on key features?
A: CallHippo edges out Aircall on intelligent call routing, real-time agent monitoring, unified analytics, and over 100+ app integrations—all for lower pricing. Plus, you can manage business communications from your phone using CallHippo’s mobile app!

Q: Why is CallHippo better for growing teams?
A: CallHippo offers crucial capabilities like a power dialer, multi-level IVR, skills-based routing, voicemail, call whisper & barging, and easy scaling options to add more users as you expand. Plus, we offer a 99.9% uptime guarantee to ensure you don’t experience any downtime.

Q: Can I easily switch from Aircall to CallHippo?
A: Switching from Aircall to CallHippo takes minutes. Keep your numbers, import call history, and experience zero downtime with our dedicated support that guides you through the entire process.

Q: What features give CallHippo an edge over Aircall?
A: CallHippo edges out Aircall on intelligent call routing, real-time agent monitoring, unified analytics, and over 100+ app integrations—all for lower pricing.

Q: What are some drawbacks of using Aircall?
A: Some customers faced unexpected cancellation charges, users report occasional dropped calls and lags, it lacks advanced voicemail customization or transcription, and customer support response times can be slow during peak hours.


I hope this helps. If you still face any queries, please feel free to reach out at [email protected]