What is User Status?
User Status indicates whether a user is available or unavailable on the dialer for any reason, such as "On Lunch," "In a Meeting," or "Out of Office." This feature enhances team communication by clearly displaying availability, leading to more efficient workflow management.
Where can the users check and change their status?
1. Login to your CallHippo dialer.
2. Hover over the ‘Available’ option visible at the top of the dialer.
3. You will be able to the list of available status options to choose from.
4. Click on any one of the statuses as per your preference. Your active status will be displayed at the top of the dialer.
Important Information:
Status is not visible during an ongoing call.
You can make and receive calls only when your status is set to "Available."
Why is User Status Important?
Improved Communication – Helps teammates quickly understand availability without manual updates.
Better Collaboration – Avoids unnecessary disruptions and ensures smooth coordination.
Enhanced Productivity – Reduces missed calls or delayed responses by setting clear status indicators.
Customizability – Allows teams to create custom statuses based on their specific operational needs.
Use Cases:
Sales & Support Teams – Mark availability as "On Call," "Break," or "Meeting" to ensure proper call routing.
Remote Work Management – Use statuses like "Working Remotely" or "Out of Office" for better coordination.
Shift-Based Workforces – Indicate status changes for employees working in different time zones.
Custom Team Needs – Personalize statuses for unique workflows like "Training Session" or "Conference Call."
How to Add, Edit, or Remove a User Status in CallHippo:
Step 1: Log in to your CallHippo account
Visit web.callhippo.com and log in with your credentials.
Step 2: Navigate to the Settings Module
Click on the "Settings" option at the top of the dashboard.
Step 3: Access the "User Status" Section
In the Settings menu, select "User Status" to view and manage statuses.
Step 4: Add a New User Status
Click on the "Add" button or "+" icon.
A new dialog box will appear where you can enter the status name (e.g., "On Vacation" or "Training").
Click "Save" to store the new status.
Step 5: Edit or Remove an Existing Status
Locate the status you want to modify.
Click the edit icon to make changes or update the name.
To delete a status, click the "Delete" button next to it.
Troubleshooting Common Issues
Issue 1: Unable to Save a New Status
✔ Ensure you have the necessary admin permissions to create or edit statuses.
✔ Refresh the page and try adding the status again.
Issue 2: Status Not Updating in User Profiles
✔ Confirm that the new status has been successfully saved in Settings > User Status.
✔ Ask the user to refresh their browser or log out and log back in.
Issue 3: Deleted Status Still Appears
✔ Clear cache and refresh the page.
✔ Check if the status is linked to ongoing sessions—restart the application if necessary.
Frequently asked questions:
Q: Can I make outgoing calls if my status is set to ‘Unavailable’?
A: No, your status must be set to ‘Available’ in order to make outgoing calls.
Q: Can an Owner, Admin, or Manager change someone else's user status?
A: No, only the user can change their own status. Owners, Admins, and Managers can view the status from the dashboard, but cannot update it on behalf of others.
Q: Do I need to manually change my status every time I go on a break?
A: Yes, users must manually update their own status. This helps reflect accurate availability in real time.
Q: I’m an admin—can I set or change the status for other users on my team?
A: No, only the users themselves can change their own statuses. Admins can view but not edit them.
Q: What happens if someone forgets to change their status?
A: The system will still reflect their last status, which may lead to misrouted calls or miscommunication. It’s best to remind users to update it regularly.
Q: Is there a way to track how long someone has been in a certain status?
A: Currently, CallHippo shows status visibility but does not track time duration for each status.
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]