CallHippo gives you the flexibility to manage your call-related alerts efficiently, including missed call notifications. These alerts help ensure you never overlook an important call, whether you're away from your device or tied up in another conversation. By enabling missed call alerts, you’ll be notified via email when a call is missed, allowing you to follow up promptly. If you prefer not to receive such alerts, you can easily disable them through your account settings.
Note: The missed call alert will notify you that a call was missed, but it will not include the number from which the call originated.
Why use Missed Call Alert notifications?
Quick response times: Be instantly notified when you miss a call so you can act promptly.
Improved customer service: Ensure no customer or lead inquiry goes unanswered.
Better call tracking: Stay aware of incoming communication, even when you’re not online.
To update this preference, follow the steps below:
1. Log in to your CallHippo account.
2. Navigate to your profile icon visible on the top right corner of your screen, and then click on the “Profile” button
3. Check the ‘Missed Call Alert’ option in the ‘Email Notifications’ section.
4. Click on the toggle to enable or disable it.
5. Click on ‘Save’ to finalize the changes.
6. You will receive a confirmation of the changes being saved as “User updated successfully” on the screen.
Frequently asked questions:
Q: Why am I not getting missed call notifications?
A: Please check if the number where the missed call occurred is assigned to your account. Then, ensure that the missed call alert feature is enabled in your profile settings.
Q: I checked the call logs and there is no recent missed call. Why did I receive an email notification for it?
A: It’s possible the email you received is related to an earlier missed call and was delayed due to an issue with your email server. You can ignore the email if no such missed call appears in your call logs.
Q: If a number is assigned to multiple users, will all of them receive the missed call alert email?
A: Yes, as long as the missed call alert setting is enabled for each of those users.
Q: Can I enable or disable this setting for another user directly?
A: No, each user must log in to their dashboard to update their missed call alert settings.
Q: Can I receive missed call notifications for a number that is not assigned to me?
A: No, you will only receive notifications for missed calls on numbers that are assigned to your user account.
Q: Will the missed call alert email show the caller’s number?
A: No, the alert only informs you that a call was missed; it does not include the caller’s phone number.
Q: Does changing my missed call alert setting affect other users in the account?
A: No, the setting is user-specific and does not impact other users.
Q: Where can I find the number that called me?
A: You can view full call details, including the caller’s number, in the Call Logs section of your CallHippo dashboard.
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]