This guide outlines the steps to delete SMS messages on the CallHippo web dialer.

Step 1: Open your CallHippo Web Dialer:- https://dialer.callhippo.com/

Step 2: Navigate to the SMS section:

  • Click on the 3 horizontal lines on the dialer to get to the Menu option.

  • Then, select the "SMS/MMS" option.


Step 3: Please select the "SMS/MMS" option to check the SMS/MMS of your account.


Step 4: Select the SMS messages you want to delete.



Step 5: Click the 'Delete' button.


How to delete all SMS at once?

        

Step 1: Log in to your CallHippo dialer.


dialer.png 

 Step 2: Click on SMS


sms.png

Step 3: Click on the Menu in the top right corner

Step 4: Now, click on Select all

select.png

Step 5: Now click on “Delete”

del.png


Frequently asked questions:

Q: Can I restore/retrieve a deleted SMS?

A: No, once an SMS is deleted, you cannot restore it.


Q: Can an agent delete SMS?

A: No, only the owner has access to delete SMS.


Q: Will I be able to keep track of the user for deleting SMS?
A: No, customers cannot view a record of who deleted an SMS. However, the data is stored in the backend and may be accessible to our internal team for auditing purposes if needed.



I hope this helps. If you still face any queries, please feel free to reach out at [email protected]