The Leaderboard feature enables the admin to identify the top performer among all users or teammates based on the number of calls made. The evaluation criterion is straightforward: the user with the highest number of calls is recognized as the best performer.
Where to find the leaderboard?
1. Log in to your CallHippo dashboard.
2. Navigate to the ‘Users and Performance’ section and click on the ‘Leader Board’ option.
3. In the screenshot below, you'll find the default view of calls made by an agent over a week. You have the option to filter these calls according to your specific requirements.
5. Users have the opportunity to earn badges by meeting their calling targets. The best performer among all users is determined based on the number of calls made, earning them a place on the Leaderboard.
Below are the badges users can achieve according to their calling targets:
Sharpshooters Badge: Awarded for reaching 500 calls.
Calling Masters Badge: Awarded for reaching 1500 calls.
The Kings Badge: Awarded for reaching 3000 calls.
Ultimate Champion Badge: Awarded for reaching 5000 calls.
Note: The Leaderboard displays the top performer among all users, showcasing their achievements through these badges. See the sample images below for an illustration of the best performer on the Leaderboard.
How to check the Leaderboard from the dialer?
1. Log in to your CallHippo Dialer.
2. Click on the 3 horizontal lines on the dialer and select the Menu option.
3. Select the ‘Leader Board’ option.
4. You will also be able to check the Leader Board.
5. You can also use the Filter option visible on the top-right corner.
How can the Owner not give access to the leaderboard?
If the Owner doesn’t want their users to view and edit the Leaderboard, then the Owner can disable the rights from the Settings of the Callhippo.
Here are the steps that you have to follow:
Step 1: Log in to the Callhippo Dashboard.
Step 2: Go to the Settings -> Access Module -> Leader board
Disable the Leader Board to remove access for the users.
Frequently asked questions:
Q: Can the Owner restrict access to the Leaderboard?
A: Yes, the Owner can disable Leaderboard access for users from the Settings > Access Module.
Q: Why might an Owner turn off Leaderboard access for users?
A: To control the visibility of performance data or reduce competitive pressure among teammates.
Q: How is the top performer on the Leaderboard determined?
A: The top performer is the user who has made the highest number of calls.
Q: Can users earn badges on the Leaderboard?
A: Yes, users earn badges like Sharpshooters or Ultimate Champion when they hit specific call targets.
Q: Can I create a custom badge and set my own calling target on the Leaderboard?
A: No, CallHippo currently offers predefined badges based on fixed call targets, and custom badges or targets cannot be created manually.
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]