Need to update a Team name in your CallHippo account? Whether you're reorganizing internally or simply want a more accurate label, changing a Team’s name is quick and easy.
Follow the steps below to rename an existing Team without impacting its members or functionality.
1. Log in to your CallHippo dashboard.
2. Navigate to the ‘Users and Performance’ section and click on ‘Teams’.
3. Click on the settings icon of the team you want to change the name of.
4. Edit the name from here.
5. You can write any name as per their requirements and then click on ‘Update’.
The name of the team has been changed.
Frequently asked questions:
Q: Will changing the name of the team affect any settings, such as allocation, calling order, or call logs, in any way?
A: No, changing the name does not affect these settings at all.
Q: Will my call logs of calls made before the team name change also reflect the new name when downloading the call reports?
A: No, the already generated call logs will remain unaffected by the team name change. Only the new call logs that are generated after the team name change will reflect the new name of the team.
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]