Looking to remove specific call logs or recordings from your CallHippo account? Whether it’s for data management, internal cleanup, or privacy reasons, you can delete call records with just a few clicks. This article explains how to permanently delete call logs or recordings, keeping in mind that these actions are irreversible and affect only your internal records, not your clients.


1. Log in to your CallHippo dialer.


2. Click on the “Call Logs / Recordings” section visible on the left side of the dashboard.




3. Click on the green colored “Filter” icon so that we can select the date range and other requirements of the call logs that we need to delete.


Note: By default, the date range for the call logs is set for a week (7 days).




4. Once you click on the filter option, you can choose to filter the call logs on multiple options such as:


  • Select Callers: Choose specific users or teams who made or received the calls.

  • Select Country: Filter calls by the countries involved.

  • Call Status: Filter based on one or multiple call statuses (e.g., answered, missed, failed).

  • Tags: Use tags to filter calls if you're using the "After Call Work" feature.

  • Call Disposition: Filter based on call outcome (e.g., resolved, follow-up required), available under the "After Call Work" feature.

  • From Number / To Number: Narrow down by specific caller or receiver numbers.

  • Auto Dialer: View all logs or only those associated with the auto-dialer.

  • Call Type: Choose whether to view incoming, outgoing, or both types of calls.

  • Date Range: Specify a custom date and time range to view only calls within that period.


Important note: 

  • You can view call logs on the dashboard for a maximum date range of 90 days (3 months).

  • If you select a date range beyond 90 days, the call logs will be sent to your registered email address.





5. Once all the parameters are selected as per your requirement, click on “Apply”.




6. You can manually select the call for which you want to delete the call logs or call recording by clicking on the checkbox against each call, or select the checkbox at the top to select all calls for the applied filter.




7. Click on the delete option visible in the top right corner of the call logs section.




8. Click on ‘Yes’ to finally delete the call logs or call recordings selected.



Important Information:

  • Agents do not have access to the Delete option in the Call Logs section.

  • Only the account owner can delete call logs.

  • Deleted call logs cannot be recovered. This action is permanent and irreversible.

  • Deleting call logs feature is not included in every plan, please check its availability in the plans using our website: https://callhippo.com/pricing/


Frequently asked questions:

Q: Can I clear my call history?
A: Yes, you can clear your call history by deleting call logs or recordings from your CallHippo account. To do this, go to the “Call Logs / Recordings” section, use filters to find the calls you want to remove, select them, and click “Delete.” Please note that only the account owner can delete call logs, and this action is permanent.

Q: I can't see the delete option in call logs.
A: If you don't see the delete option, it may be because you're not the account owner. Only the account owner has permission to delete call logs or recordings.

Q: Is it possible to recover deleted call logs or recordings?
A: No, deleted call logs or recordings cannot be recovered. Deletion is permanent, so please make sure you want to remove the data before confirming.

Q: How do I find the call logs I want to delete?
A: You can use the filter option in the “Call Logs / Recordings” section to search for specific calls. Filters include options like date range, user, country, call status, tags, and call type. Once filtered, you can select and delete the desired logs.



I hope this helps. If you still face any queries, please feel free to reach out at [email protected]