The Custom Caller ID feature allows you to display a different number—one that you already have access to—when making outgoing calls from your CallHippo number.
What does this mean?
By default, when you make a call using CallHippo, the recipient sees your CallHippo number. With the Custom Caller ID feature, you can choose to display another number that you already own and have verified. This helps increase the chances of your calls being answered and supports a consistent, professional caller identity.
Example:
Imagine your sales team is using CallHippo to place outbound calls. While they are calling from their CallHippo numbers, you want customers to see your company’s main business number—one that is already known and trusted by your clients.
With Custom Caller ID, you can set that main business number (which you own and have verified) to display as the caller ID. As a result, when your team makes calls, recipients see your official business number instead of the CallHippo number used to initiate the call.
Important:
Verification Required: You must verify ownership of the number you want to use as your Custom Caller ID. This is done through a one-time verification via a phone call, during which you'll receive a voice-based OTP.
Indian Numbers Not Supported: Due to regulatory restrictions, Indian numbers cannot be used as Custom Caller ID, even if you own or have access to them.
Why use Custom Caller ID?
Higher answer rates: Displaying a recognizable number increases the likelihood that recipients will pick up.
Professional branding: Present a consistent business identity across all outgoing calls.
Operational flexibility: Choose different caller IDs for different teams, departments, or regions.
Note: This feature is available in limited plans. Please refer to the CallHippo pricing page for current availability.
Steps to enable this feature:
1. Log in to your CallHippo dashboard.
2. Navigate to the “Numbers and DID” section on the left side of the screen and then click on the Numbers.
3. Click on the settings icon of the number you want to set the Custom Caller ID for.
4. Click on the Custom Caller ID option on the left side of the dashboard.
5. Click on the toggle to enable/disable this feature.
6. Once enabled, click on the blue colored plus icon (+).
7. Enter the phone number you want to display as your Caller ID (you must have access to this number).
8. Click on the ‘Get Call For Verification’ button.
9. You will now get a call on the number you just entered, in which the OTP will be provided.
10. Enter the OTP you can hear on the call, and click on submit.
11. The Custom Caller ID is now successfully set for the number you entered, which will be visible in the dashboard.
The clients you call using your CallHippo number will now see this number instead, as your outgoing Caller ID.
12. If you want to change the number, you can simply delete the existing Custom Caller ID number,, and follow the instructions again to enter a new number.
Note: This setting only applies to outgoing calls. If a customer tries to call you back, the return call will go to your Custom Caller ID number, not your CallHippo number.
Frequently asked questions:
Q: Can I use any number as my Custom Caller ID?
A: You can use any number that you own and can verify. However, Indian numbers are not supported due to regulatory restrictions, even if you own them.
Q: How do I verify the number I want to use as my Custom Caller ID?
A: After entering the number in the dashboard, click on ‘Get Call For Verification’. You’ll receive a phone call with a voice-based OTP. Enter that OTP to complete the verification.
Q: Why is my Custom Caller ID not showing up when I call someone?
A: Make sure the feature is enabled in your settings and the number was successfully verified. Also, note that some carriers may override caller ID settings based on their policies.
Q: Can I set a different Custom Caller ID for each of my CallHippo numbers?
A: Yes, you can configure different Custom Caller IDs for different numbers in your account.
Q: Will incoming calls go to my Custom Caller ID number?
A: Yes, if a customer calls back the number displayed as your Custom Caller ID, the incoming call will go to that Custom Caller ID number (not your CallHippo number). The Custom Caller ID setting only applies to outgoing calls, so return calls will be directed to the verified number you have set as your Custom Caller ID.
Q: Can I use any number as my caller ID, or does it need to be verified first?
A: You can only use a number as your caller ID if you own it and successfully verify it. Verification is required to ensure that you have permission to use the number.
Q: Will CallHippo send a verification code to the number I want to use?
A: Yes, CallHippo will place a verification call to the number you enter. During the call, you’ll receive a voice-based OTP that you’ll need to enter to complete the verification.
Q: I already have a local number—can I set a toll-free number as my caller ID instead?
A: Yes, you can set a toll-free number as your caller ID, as long as you own it and complete the required verification process.
Q: My client wants their business number to appear as the caller ID when I make calls. Can I set their number even if I’m calling from a CallHippo line?
A: Yes, you can set your client’s number as the caller ID, which you can verify through the OTP call. This allows you to call from your CallHippo account while displaying their number as the caller ID.
Q: Is it possible to show a different number on the caller ID when I make calls through your app?
A: Yes, with the Custom Caller ID feature, you can display a different number when making outgoing calls, as long as you verify that number first.
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]