The Auto Answer feature automatically answers incoming calls from the auto dialer and CRM telephony in just 2 seconds, allowing for a seamless and efficient calling experience. This helps agents save time, maintain focus, and ensure that no important call is missed, especially in high-volume environments.
Key Benefits
Instant Call Connection: Calls are picked up automatically without manual intervention.
Improved Agent Productivity: Reduces idle time and manual effort.
Enhanced Customer Satisfaction: Faster responses mean happier customers.
How to enable/disable the Auto Answer for incoming calls from the CallHippo dashboard?
1. Log in to your CallHippo dashboard.
2. Navigate to the “Users and Performance” section on the left side of the screen and then click on the Users.
3. Click on the settings icon of the user you want to update or apply changes to.
4. Click on the ‘Auto Answer’ option on the left side of the screen.
5. You can enable or disable the feature by clicking on the toggle.
How to enable/disable the Auto Answer for incoming calls from the CallHippo dialer?
1. Log in to your CallHippo dialer.
2. Click on the “Main Menu” icon.
3. Click on the ’Settings’ option.
4. Scroll down to the bottom, and then click on the toggle to enable or disable the Auto Answer for Incoming Calls feature.
Once the Auto answer switch is toggled on the incoming call will be auto-answered, the agent does not need to pick up the call, he can directly start the conversation. This feature is very helpful when the agent is doing Outbound calls using a power dialer or making any calls from CRM Telephony like Zoho PhoneBridge.
Please note: Auto Answer works only for Power Dialer calls and CRM telephony.
Frequently asked questions:
Q: What exactly does the Auto Answer feature do?
A: Auto Answer automatically picks up incoming calls from the auto dialer or CRM telephony within 2 seconds, so agents don’t have to manually answer the call.
Q: Will Auto Answer work for all incoming calls to my number?
A: No, Auto Answer only works for calls coming through the Power Dialer or CRM telephony integrations like Zoho PhoneBridge. It does not apply to regular incoming calls.
Q: How can I check if Auto Answer is enabled for my user account?
A: Log in to the CallHippo dashboard, go to “Users and Performance,” click on “Users,” then select the settings icon for your user. On the left side, click “Auto Answer” to check if the toggle is turned on.
Q: Can I use Auto Answer on the CallHippo dialer directly?
A: Yes, you can enable or disable Auto Answer from the CallHippo dialer by going to the main menu, selecting “Settings,” and scrolling to the bottom to use the toggle.
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]