CallHippo allows you to download multiple call recordings at once—up to 100 recordings at a time—making it easy to manage and archive important conversations. Whether you're conducting regular audits, sharing recordings with your team, or storing them for compliance purposes, bulk downloading saves time and effort. This article walks you through the steps to bulk download call recordings from your CallHippo account.
Steps to bulk download Call Recordings:
1. Log in to your CallHippo dashboard.
2. Click on the “Call Logs / Recordings” section visible on the left side of the dashboard.
3. Click on the checkbox against the call logs of the calls for which you want to download the call recordings.
4. Click on the ‘Download Call Recording’ icon.
5. Click on ‘Yes’ to download the call recordings.
A ZIP file containing the MP3 recordings of all selected calls will be downloaded.
Frequently asked questions:
Q: What format will the call recordings be in when I download them?
A: The recordings are downloaded as MP3 files inside a ZIP archive, making it easy to play or share them on most devices.
Q: How do I select multiple recordings quickly for bulk download?
A: Use the checkboxes next to each call log in the “Call Logs / Recordings” section. You can select up to 100 calls before clicking the download icon.
Q: Will the downloaded ZIP file include recordings only, or also call details?
A: The ZIP file contains only the MP3 audio recordings. Call details like timestamps or caller IDs remain accessible within your CallHippo dashboard.
Q: Is there a way to download recordings for calls filtered by user or date?
A: Yes, you can apply filters like date range or specific users in the call logs view before selecting the calls to download, making it easier to bulk download relevant recordings.
Q: Can I bulk download call recordings on the mobile app or only on desktop?
A: Bulk download of call recordings is currently available through the CallHippo web dashboard on desktop browsers, not on the mobile app.
Q: I need to download all my call recordings so far.
A: You can download up to 100 call recordings at a time using the bulk download feature. If you have more than 100 recordings, you’ll need to repeat the process in batches. Use filters like date or user to organize the downloads and make the process easier.
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]