The Shared Inbox in CallHippo works much like an email inbox—but instead of messages, it brings together all your unseen call activities in one place. This includes:

  • Missed Calls

  • Voicemails

  • Calls with Feedback (specific to your user)

  • Tagged Calls

Think of it as a unified workspace that helps you quickly catch up on what needs your attention without digging through call logs or notifications.

Key Features of Shared Inbox

  • Real-Time Updates: Every new activity appears here instantly.

  • Easy Filtering: Use filters like Missed Call, Voicemail, Feedback, or by Tags to quickly sort what matters most.

  • Action-Oriented: Tap on any call entry to listen to voicemails, view call details, or respond to leads.

What Can You Do in the Shared Inbox?

  • View unseen calls: Instantly see all your missed calls, voicemails, calls with internal feedback, and calls with tags—all in one place.

  • Filter by type: Use the filter option (three-dot menu) to view specific types like Missed Calls, Voicemails, or Feedback.

  • Filter by tags: Narrow down calls based on any custom tags added by your team (e.g., “High Priority,” “Follow-up,” etc.).

  • Mark as complete: Once a call has been reviewed or handled, mark it as complete to keep your inbox tidy and up to date.

  • Access call details: Click on any call entry to view full call details, playback voicemails, read internal feedback, or take follow-up actions.


Steps to access the Shared Inbox in CallHippo Dialer:


1. Log in to your CallHippo dialer.

2. Click on the “Main Menu” icon.



3. Click on the ‘All Calls / Inbox’ option.



4. Click on the ‘Inbox’ tab.


5. Use the filters or actions menu (⋮) to manage your inbox items.
 Click the three-dot icon in the top-right corner to:

  • Apply Inbox Filters like Missed Call, Voicemail, or Feedback

  • Filter by Tags to view only calls with specific tags

  • Mark calls as Complete once they’ve been reviewed or handled



Frequently asked questions:


Q: How is the Shared Inbox different from Call Logs?

A: Unlike call logs, the Shared Inbox shows only unseen or unhandled calls that may need action, helping you prioritize follow-ups.

Q: Can I see only the calls that need my attention, like missed ones or voicemails?
A: Yes, the Shared Inbox shows only unseen or important calls like missed calls, voicemails, or those with internal notes or tags, so you can focus on what matters.

Q: Is there a way to filter calls based on the tags the users in my account have added?
A: Yes, you can use the Tag Filter in the Shared Inbox to view calls with specific tags like “Follow-up” or “Urgent.”

Q: How do I know if someone from my team has added notes or feedback on a call?
A: Any call with internal feedback appears directly in your Shared Inbox, so you don’t miss important team input.

Q: Can I clear calls from the Shared Inbox once I’ve handled them?
A: Yes, you can mark any call as complete to keep your inbox clean and focused only on pending items.

Q: Do I need to check my call logs to find missed calls or voicemails?
A: No, the Shared Inbox brings all missed calls, voicemails, and tagged interactions into one place so you don’t have to dig through logs.


I hope this helps. If you still face any queries, please feel free to reach out at [email protected]