If you're facing microphone issues with CallHippo, this guide will walk you through all possible causes and fixes—from browser permissions to system settings and physical device checks. It’s written for users of all experience levels.
1. Check Microphone Connections
Ensure that:
Ensure your microphone or headset is properly connected.
If you’re using a wired device, make sure it’s firmly plugged in.
For Bluetooth devices, verify they are paired and active.
Confirm the mic is not muted and the correct device is selected as input.
2. Enable Microphone Access in Your Browser
CallHippo is browser-based, so you must allow microphone access.
For Google Chrome
Click the lock icon in the address bar.
Select Site Settings.
Set Microphone to Allow.
Reload the Dialer tab.
Go to chrome://settings/content/microphone to select your preferred mic.
For Mozilla Firefox
Click the padlock icon next to the address.
Under Permissions, set Use the Microphone to Allow.
For Microsoft Edge
Click the lock icon in the URL bar.
Go to Permissions > Microphone > Allow.
For Safari (Mac)
Go to Safari > Settings for This Website.
Set Microphone access to Allow.
3. Allow Permissions on the CallHippo Dialer
When opening the CallHippo dialer:
Click Allow when prompted for microphone access.
Ensure the microphone icon on the dialer is not muted.
4. Check System-Level Microphone Settings
Windows
Go to Settings > Privacy > Microphone
Toggle Microphone access ON.
Allow desktop apps and browsers to use the mic.
macOS
Go to System Settings > Privacy & Security > Microphone
Ensure your browser (e.g., Chrome) is checked.
Screenshot:
5. Clear Cache and Cookies
Clearing browser cache and cookies can resolve permission or script errors.
In Chrome:
Go to chrome://settings/clearBrowserData
Select Cookies and Cached Images and Files
Click Clear Data
6. Close Conflicting Apps & Restart
Close other apps using the microphone (e.g., Zoom, Skype).
Restart your browser and system.
Try using Incognito/Private Mode.
7. External Devices (Earphones, USB Mics)
If using external hardware:
Make sure it’s selected in your OS sound settings.
Verify it works with another app (like Voice Recorder).
Install/update drivers for USB devices.
8. Update Your Browser to the Latest Version
Make sure you’re using the latest version of your browser. Older versions may have bugs or lack support for updated audio APIs used by CallHippo.
-
To update:
Chrome: Go to chrome://settings/help — it will automatically check for and install updates.
Firefox: Click the menu > Help > About Firefox. It will check for updates.
Edge: Go to edge://settings/help — updates will download automatically.
Safari: Update through the macOS System Preferences > Software Update.
Still Not Working?
Try:
Restarting your browser and re-logging into CallHippo.
Testing with a different browser (Chrome is recommended).
Checking if antivirus/firewall is blocking mic access.
Restarting the system that you are using.
Frequently asked questions:
Q: Why isn’t my microphone working even though I have headphones or earphones connected?
A: The issue could be due to outdated browser versions or incorrect microphone settings. Try updating your browser, checking microphone permissions, and ensuring your hardware is properly connected.
Q: How do I update my browser to fix microphone issues?
A: For Google Chrome, click the three-dot menu in the top-right corner, go to Help > About Google Chrome, and Chrome will check for updates automatically. After updating, click "Relaunch" to restart the browser.
Q: How can I clear my browser cache to solve microphone issues?
A: To clear your cache, press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (macOS), choose "All time" as the time range, select "Cached images and files," and click "Clear Data."
Q: Why is my microphone not working even after I updated my browser?
A: You may need to check and enable microphone permissions for your browser. Sometimes permissions can be turned off despite having an updated browser.
Q: How can I test if the problem is with my hardware or the browser?
A: You can test your microphone by plugging it into another device, such as another computer or smartphone, to see if it works there. This will help determine if the issue is with the hardware or the settings on your original device.
Q: How do I check my browser’s microphone permissions on Windows?
A: On Windows, go to Settings > Privacy > Microphone. Ensure that the "Allow apps to access your microphone" option is on and check that your browser is listed as an allowed app.
Q: Is there a way to ensure my microphone is connected correctly?
A: Double-check that your microphone, headphones, or earphones are properly plugged into the correct audio jack or USB port. If necessary, test it on another device to confirm it works.
Q: Can my browser be the only cause of my microphone not working?
A: While the browser is a common cause, hardware issues like a faulty microphone or improper connections may also be the source of the problem. Try checking your physical connections as well.
Q: What should I do if my microphone still isn’t working after following all troubleshooting steps?
A: If all the troubleshooting steps have been followed and the microphone still doesn’t work, consider checking for device-specific issues.
Q: I just signed up for CallHippo—do I need to install anything for my microphone to work?
A: No, CallHippo runs in your browser and doesn’t require any software installation. Just make sure your browser has microphone permissions enabled and your mic is connected properly.
Q: I’m using CallHippo for the first time—how do I know if my mic is working on the dialer?
A: On the dialer screen, check that the microphone icon is not muted. You can also make a test call or try recording a voice note in another app to confirm your mic is working.
Q: My mic works in Zoom but not in CallHippo. What could be the issue?
A: Other applications like Zoom may be using the mic exclusively. Close those apps, refresh the CallHippo tab, and check that the browser has permission to use the mic.
Q: Do I need a special microphone to use CallHippo?
A: No, any working microphone will do, including built-in laptop mics, earphones with a mic, or external USB mics. However, using a quality headset is recommended for better call clarity.
Q: My mic was working yesterday, but isn’t now. What changed?
A: System or browser updates can sometimes reset permissions or settings. Double-check your mic selection, re-enable permissions if needed, and restart your browser and computer.
Let us know how it goes, and feel free to reach out if you need further assistance.