The browser stores the data of sites you have recently been to in files called Cookies. These cookies are stored in cache memory for quick access, which helps in loading the web pages faster. However, it is important to clear your cookies and cache from time to time so that you can have the most updated versions of websites and forms.


1. Open your Chrome browser.

2. Click on the three dots in the top left corner of your browser.




3. Click on the ‘Delete Browsing Data’ option.




4. Select the three options below:

  • Browsing history

  • Cookies and other site data

  • Cached images and files




5. Select the time range as ‘All Time’.




6. Click on "Advanced" and ensure that passwords and auto-fill data are not selected. This will help preserve your data, as selecting them may result in loss.




7. Click on “Delete Data”.




8. Now close the window and restart your Chrome browser. You will be automatically logged out of your CallHippo account. 

9. Now re-login to your CallHippo account.


Problem-Solving Use Cases for Clearing Chrome History:

Fix Login & Loading Issues:

  • Problem: CallHippo fails to load or logs you out unexpectedly.

  • Solution: Clearing cache and cookies removes outdated session data, ensuring a smooth login.

Resolve Call Connectivity Problems:

  • Problem: Calls drop frequently, experience delays, or do not connect.

  • Solution: Removing old cache files ensures that real-time data flows properly, reducing lag.

Improve Dialer Speed & Performance:

  • Problem: The CallHippo dialer runs slowly or lags when making/receiving calls.

  • Solution: Clearing browsing data frees up memory, allowing the system to run faster.

Fix UI Glitches & Button Click Issues:

  • Problem: Certain buttons (e.g., "Call," "End Call") don’t respond or settings changes don’t apply.

  • Solution: Cached data can cause outdated scripts to run—deleting them forces Chrome to reload fresh UI elements.

Eliminate Conflicts with Extensions:

  • Problem: CallHippo doesn’t function properly due to browser extensions (like ad blockers or security add-ons).

  • Solution: Clearing the cache ensures the dialer operates without conflicting scripts.

Ensure Accurate Call Logs & Analytics:

  • Problem: Call history or analytics data doesn’t update correctly.

  • Solution: Cache clearing refreshes the logs, ensuring accurate tracking of calls and reports.


Frequently asked questions:


Q: Why do I need to clear my cookies and cache in Chrome?
A: Clearing cookies and cache helps remove outdated files and session data, which can cause loading issues or prevent you from seeing the most recent version of a website like CallHippo.

Q: Will clearing my browser cache log me out of CallHippo?
A: Yes, clearing cookies will log you out of your CallHippo account. You’ll need to log in again after restarting your browser.

Q: What can I do if CallHippo isn’t loading properly?
A: Clear your Chrome cookies and cache to remove corrupted session data that could be causing the issue.

Q: Why are my CallHippo calls not connecting?
A: Cached browser data might be interfering with real-time call processes. Clearing it helps improve connectivity and reduce delays.

Q: The CallHippo dialer is running slow. What should I do?
A: Try clearing your browsing data to free up memory and allow Chrome to run the dialer more efficiently.

Q: Why aren’t buttons like "Call" or "End Call" working in my CallHippo account?
A: This can happen due to outdated scripts being loaded from the cache. Clearing your browser cache forces Chrome to load the updated interface.

Q: Will I lose my passwords if I clear cookies, cache, and browsing history of all time?
A: Not if you make sure the "Passwords and other sign-in data" option is unchecked under the "Advanced" tab when clearing browsing data. This preserves your saved passwords.


Let us know how it goes, and feel free to reach out if you need further assistance.