If your CallHippo web dialer isn’t loading correctly or showing outdated information, performing a hard reload in Google Chrome can help resolve the issue. A hard reload clears the browser cache for the specific page and forces it to fetch the most recent version.
Note: Performing a hard reload is a common first step in troubleshooting, and it may or may not help resolve the issue.
You can try the hard reload on your device in the following cases:
Dialer or Dashboard shows a blank screen
Dialer or Dashboard shows an ‘OOPS’ error.
The numbers allocated to you are not reflected in the dialer.
Dialer or Dashboard is incorrectly or incompletely loaded.
Any recent changes in the settings are not reflecting in the dialer or dashboard.
Not receiving calls even though the dialer is open.
When making outgoing calls, there is no ring sound, or the dialer is not reacting at all.
Follow the steps below based on your device:
For Windows Users
Open the CallHippo Web Dialer tab in your Chrome browser.
Press Ctrl + Shift + R on your keyboard.
Alternatively:
F12 → Right-click Reload button → "Empty Cache and Hard Reload"
Open DevTools by pressing F12 or Ctrl + Shift + I
Right-click the browser's Reload button
Choose "Empty Cache and Hard Reload"
For Mac Users
Open the CallHippo Web Dialer in your Chrome browser.
Press Command (⌘) + Shift + R on your keyboard.
Alternatively:
DevTools method:
Open DevTools with Cmd + Option + I
Right-click the browser's Reload button
Choose "Empty Cache and Hard Reload"
Additional Tip
If you're still facing issues after a hard reload:
Try clearing your full browser cache.
Make sure you are using the latest version of Google Chrome.
Frequently asked questions:
Q: What is a hard reload in Google Chrome?
A: A hard reload is a way to refresh a web page while forcing the browser to load the most updated version by clearing its temporary cache for that specific page.
Q: My dialer is showing a blank screen. What should I do?
A: This might be due to cached data. A hard reload can help refresh the page and load it properly.
Q: I see an ‘OOPS’ error on the dialer. What could be wrong?
A: This usually indicates a loading issue. A hard reload often fixes it by reloading the dialer with the latest data.
Q: The numbers allocated to me are not visible in the dialer. How can I fix that?
A: If the allocated numbers aren't showing up, it could be due to a cache issue. A hard reload should help refresh the view.
Q: I recently made changes in settings, but they’re not showing. Why?
A: Sometimes the browser holds on to older data. A hard reload helps apply and display the most recent updates.
Q: My dialer looks broken or doesn’t load fully. What can I do?
A: This could be due to incomplete page loading. A hard reload forces all elements to reload from scratch.
Q: Incoming calls aren’t showing up even though the dialer is open. What should I check?
A: This might be caused by a stale connection or old data. A hard reload can refresh the dialer and fix the issue.
Q: Outgoing calls don’t ring, or the dialer is not reacting. How do I fix it?
A: A hard reload often resolves this by re-establishing the connection and refreshing the interface.
Q: What do I need to press to do a hard reload on Windows?
A: Press Ctrl + Shift + R while you're on the dialer page in Google Chrome.
Q: How can I do a hard reload on a Mac?
A: Press Command (⌘) + Shift + R while you're on the dialer page in Google Chrome.
Q: Will performing a hard reload delete any of my settings or data in CallHippo?
A: No, it only refreshes the page and clears temporary browser data. Your CallHippo settings and account remain unchanged.
Q: What if the hard reload doesn’t solve my issue?
A: If problems continue, you can try clearing your full browser cache and make sure you are using the latest version of Chrome.
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]