If your CallHippo Web Dialer isn’t loading properly or showing outdated data, a hard reload can quickly fix it. This forces Chrome to load the latest version of the page by clearing cached data.

This is a simple first step and often resolves common dialer issues.

When should you try a hard reload?

  • Blank dialer or dashboard
  • “OOPS” error message
  • Numbers not showing in the dialer
  • Settings changes not reflecting
  • Dialer not loading fully
  • Not receiving incoming calls
  • No ring sound or dialer not responding on outgoing calls

How to Hard Reload

For Windows

  • Open the CallHippo Web Dialer
  • Press Ctrl + Shift + R

For Mac

  • Open the CallHippo Web Dialer
  • Press Command (⌘) + Shift + R

Alternative (Windows & Mac)

  • Press F12 (or Cmd + Option + I on Mac)
  • Right-click the Reload button



  • Select “Empty Cache and Hard Reload

Still facing issues?

  • Clear your full browser cache
  • Update Google Chrome to the latest version

FAQs

Q: What does a hard reload do?
 A: It refreshes the page and loads the latest version by clearing a temporary cache—no data is lost.

Q: Will this affect my CallHippo settings?
 A: Not at all. Your account and settings remain safe.

Q: My dialer shows a blank screen or “OOPS” error—will this help?
 A: Yes, a hard reload usually fixes loading and display issues.

Q: My numbers or recent changes aren’t visible. Why?
 A: Cached data may be causing this. A hard reload refreshes everything.

Q: What if the issue continues?
 A: Try clearing your full browser cache or contact our support team.

Need help? We’re always here for you — [email protected]