If your CallHippo web dialer isn’t loading correctly or showing outdated information, performing a hard reload in Google Chrome can help resolve the issue. A hard reload clears the browser cache for the specific page and forces it to fetch the most recent version.

Note: Performing a hard reload is a common first step in troubleshooting, and it may or may not help resolve the issue.

You can try the hard reload on your device in the following cases:

  • Dialer or Dashboard shows a blank screen

  • Dialer or Dashboard shows an ‘OOPS’ error.

  • The numbers allocated to you are not reflected in the dialer.

  • Dialer or Dashboard is incorrectly or incompletely loaded.

  • Any recent changes in the settings are not reflecting in the dialer or dashboard.

  • Not receiving calls even though the dialer is open.

  • When making outgoing calls, there is no ring sound, or the dialer is not reacting at all.

Follow the steps below based on your device:

For Windows Users

  1. Open the CallHippo Web Dialer tab in your Chrome browser.

  2. Press Ctrl + Shift + R on your keyboard.

     Alternatively:

F12 → Right-click Reload button → "Empty Cache and Hard Reload"

  • Open DevTools by pressing F12 or Ctrl + Shift + I



  • Right-click the browser's Reload button

  • Choose "Empty Cache and Hard Reload"




For Mac Users

  1. Open the CallHippo Web Dialer in your Chrome browser.

  2. Press Command (⌘) + Shift + R on your keyboard.

Alternatively:

DevTools method:

  • Open DevTools with Cmd + Option + I

  • Right-click the browser's Reload button

  • Choose "Empty Cache and Hard Reload"

Additional Tip

If you're still facing issues after a hard reload:

  • Try clearing your full browser cache.

  • Make sure you are using the latest version of Google Chrome.


Frequently asked questions:

Q: What is a hard reload in Google Chrome?
A: A hard reload is a way to refresh a web page while forcing the browser to load the most updated version by clearing its temporary cache for that specific page.

Q: My dialer is showing a blank screen. What should I do?
A: This might be due to cached data. A hard reload can help refresh the page and load it properly.

Q: I see an ‘OOPS’ error on the dialer. What could be wrong?
A: This usually indicates a loading issue. A hard reload often fixes it by reloading the dialer with the latest data.

Q: The numbers allocated to me are not visible in the dialer. How can I fix that?
A: If the allocated numbers aren't showing up, it could be due to a cache issue. A hard reload should help refresh the view.

Q: I recently made changes in settings, but they’re not showing. Why?
A: Sometimes the browser holds on to older data. A hard reload helps apply and display the most recent updates.

Q: My dialer looks broken or doesn’t load fully. What can I do?
A: This could be due to incomplete page loading. A hard reload forces all elements to reload from scratch.

Q: Incoming calls aren’t showing up even though the dialer is open. What should I check?
A: This might be caused by a stale connection or old data. A hard reload can refresh the dialer and fix the issue.

Q: Outgoing calls don’t ring, or the dialer is not reacting. How do I fix it?
A: A hard reload often resolves this by re-establishing the connection and refreshing the interface.

Q: What do I need to press to do a hard reload on Windows?
A: Press Ctrl + Shift + R while you're on the dialer page in Google Chrome.

Q: How can I do a hard reload on a Mac?
A: Press Command (⌘) + Shift + R while you're on the dialer page in Google Chrome.

Q: Will performing a hard reload delete any of my settings or data in CallHippo?
A: No, it only refreshes the page and clears temporary browser data. Your CallHippo settings and account remain unchanged.

Q: What if the hard reload doesn’t solve my issue?
A: If problems continue, you can try clearing your full browser cache and make sure you are using the latest version of Chrome.

I hope this helps. If you still face any queries, please feel free to reach out at [email protected]