Troubleshooting CallHippo on iOS

Before troubleshooting, ensure the following:

  • VPN is disabled

  • Low Power Mode is turned off

  • CallHippo app is updated from the App Store

  • iOS version is up to date

  • Microphone, notifications, and background app refresh permissions are enabled

If the issue continues, refer to the sections below.

Login Issues

If you’re unable to log in:

  • Verify your email address and password

  • Use Forgot Password if needed and reset your credentials

  • Close and reopen the app after resetting the password

  • Check your internet connection (Wi-Fi or mobile data)

  • Ensure Face ID or Touch ID permissions are enabled if used

  • Uninstall and reinstall the app if the issue persists

Outgoing Call Issues

If calls are not connecting or dropping:

  • Enable microphone access: Settings > CallHippo > Microphone

  • Enter the number with the correct country code

  • Switch between Wi-Fi and mobile data

  • Disable VPN or firewall apps

  • Check Bluetooth or AirPods audio routing

  • Restart your iPhone

  • Update the CallHippo app if available

Incoming Call Issues

If incoming calls are delayed or not ringing:

  • Enable notifications: Settings > Notifications > CallHippo

  • Turn on sounds, banners, and lock screen alerts

  • Enable Background App Refresh for CallHippo

  • Turn off Low Power Mode

  • Disable Focus or Do Not Disturb mode

  • Allow CallHippo under Cellular settings

  • Restart your device and keep the app running in the background

App Crashing or Freezing

If the app crashes or becomes unresponsive:

  • Force close and reopen the app

  • Offload and reinstall the app from iPhone Storage settings

  • Install pending iOS or app updates

  • Restart your iPhone

  • Free up device storage if low

  • Reinstall the app if the issue continues

Auto Logout or Session Timeout

If the app logs you out automatically:

  • Ensure the account is not logged in on another device

  • CallHippo supports only one active device per account

  • Enable Background App Refresh

  • Disable Low Power Mode

  • Restart your iPhone

  • Keep the app updated

Final Checklist

If the issue is still unresolved:

  • Restart your iPhone

  • Confirm microphone, notifications, and background refresh permissions

  • Disable VPN, firewall, or privacy-blocking apps

  • Check Screen Time or App Limits

  • Switch between Wi-Fi and mobile data

  • Avoid force-closing the app frequently

  • Reinstall the CallHippo iOS app

Need Help?

If the problem persists, contact us at [email protected], and our team will assist you promptly.