To integrate your CallHippo account with Bolddesk follow the below steps.


Notes

  • Make sure the user with owner access on both CallHippo and Bolddesk accounts can integrate the CallHippo <> Bolddesk. 

  • Ensure that API permissions are enabled in Bolddesk. Full access to settings is required.

  • Data synchronization is almost instantaneous, but it may take a few minutes for initial sync of contacts.


Steps to Setup Integration at Bolddesk :


1. Log in to Bolddesk : Use the account you wish to integrate with CallHippo. {Owner account is preferable.}




2. Navigate to Settings: Click on the profile icon in the top right corner.



3. Access API Key: Click on "View Profile & Settings" -> "API Keys".





4. Create a New App: Click on "Create API Key" button.



 

Set a name and click on "Create App".




Your API Key will be created successfully. Note down the created API Key.




6. Note down the Domain name: From the Bolddesk URL copy the highlighted part. To Integrate the Bolddesk with CallHippo it is needed.





Steps to follow for Integration at CallHippo:


1. Navigate to Integrations: Go to the integrations page on CallHippo and find Bolddesk. Click on the Connect button.




2. Connect Bolddesk : Paste the Domain name and API key from the Bolddesk .




Click on Connect now. Once authorized, you will be shown with the status set to Integrated.




Successfully integrated your CallHippo account with Bolddesk .


By clicking on the settings icon we can access configuration and assign numbers to the Bolddesk for which we intend to push activities into the Bolddesk .



  • Call Activities performed with a Bolddesk  Contact Reflected in your Bolddesk  - If you have enabled this toggle, All the call activities that are performed on a Bolddesk  contact through CallHippo will reflect in Bolddesk  contact’s activity and You can select or deselect the checkbox next to the activity statuses in the integration settings to choose which activities you want to sync with Bolddesk .

  • Connected Numbers: You can select or deselect the numbers you want to connect with the Bolddesk . Call and SMS activities will be logged in Bolddesk  for the selected numbers.


Integration Features

  • Contact Sync: New contacts in Bolddesk sync with CallHippo once Click to Call Action is performed on that contact. The contacts can be found in callhippo dialer’s contacts tab. The existing contacts available in Bolddesk will be synced with callhippo once the number is dialed through click to call.
  • Outbound Calls: Make calls directly from Bolddesk using the CallHippo Click to Call extension.
  • Call and SMS Activity Logs: The Bolddesk logs all call and SMS activities related to contacts.


Activity passed on Integration


1. Call Activity: Sent to Bolddesk 's recent events for any calls made/received to an Bolddesk contact.

  • Called by: Jane Doe
  • From number: +16176754444
  • To number: +16176753333
  • Call type: Outgoing
  • Call status: Completed
  • Call duration: 00:07
  • Call started time: 2025-10-07T12:10:44+00:00
  • Recording URL: www.recording/inside/file.com
  • Call notes: Test Notes
  • Call tags: Tag1, Tag 2
  • Call Disposition: Disposition1, Disposition 2


For AI Voice Agent calls we will sync additional fields as given below:

  • AI voice agent name: Sales agent
  • AI Summary: Hey Mahesh, glad to see you in the activity feed of CallHippo dashboard. So, this is a dummy recording for you to experience touch of CallHippo that you are going to be experiencing in the near future.
  • User Sentiments:  Neutral
  • Call Outcome: Unsuccessful


2. SMS Activity: Sent to Bolddesk 's recent events for any SMS sent/received from an Bolddesk contact.

  • SMS sent/received time: 2025-10-07T17:59:19+05:30
  • Sent/Received by: Jane Doe
  • From number: +447402105793
  • To number: +91123456789
  • SMS Content: Hello, How are you?


The activities will be found under the contacts -> Activity.


After Call Work activity reflects in the Bolddesk 

If you have a plan with CallHippo's Call tags and disposition service and the same has been enabled, than the activity being pushed in Bolddesk contains the tags and disposition data being added after the Call in the ACW screen. 


Note: This sync only when the same has been performed on the After Call Work screen, In case if tags and disposition have been added later on using the Call logs or other feed than the same wont sync in the Bolddesk.


  • Install the CallHippo Virtual Phone System extension from the Chrome Web Store: Click here
  • FAQ of Click to Call Extension: Click here