To integrate your CallHippo account with Outreach follow the below steps.


Notes

  • Make sure the user with owner access on both CallHippo and Outreach accounts can integrate the CallHippo <> Outreach. 

  • Ensure that API permissions are enabled in Outreach. Full access to settings is required.

  • Data synchronization is almost instantaneous, but it may take a few minutes for initial sync of contacts.


Steps to follow for Integration at CallHippo:


1. Navigate to Integrations: Go to the integrations page on CallHippo and find Outreach. Click on the Connect button.




2. Connect Outreach : Click on "Connect now" button it will redirect you to Outreach portal. If you are not logged in it will ask for login. 





Provide account email and password, once logged in the account will be automatically authorized, you will be redirected to callhippo and shown with the status set to Integrated.




Successfully integrated your CallHippo account with Outreach.


By clicking on the settings icon we can access configuration and assign numbers to the Outreach for which we intend to push activities into the Outreach .


  • Call Activities performed with a Outreach  Contact Reflected in your Outreach  - If you have enabled this toggle, All the call activities that are performed on a Outreach  contact through CallHippo will reflect in Outreach  contact’s activity and You can select or deselect the checkbox next to the activity statuses in the integration settings to choose which activities you want to sync with Outreach .

  • Connected Numbers: You can select or deselect the numbers you want to connect with the Outreach . Call and SMS activities will be logged in Outreach  for the selected numbers.


Integration Features

  • Contact Sync: New contacts in Outreach sync with CallHippo once Click to Call Action is performed on that contact. The contacts can be found in callhippo dialer’s contacts tab. The existing contacts available in Outreach will be synced with callhippo once the number is dialed through click to call.
  • Outbound Calls: Make calls directly from Outreach using the CallHippo Click to Call extension.
  • Call and SMS Activity Logs: The Outreach logs all call and SMS activities related to contacts.


Calling Features

  • From outreach you can call any of your prospect using click to call feature. 
  • Install the CallHippo Virtual Phone System extension from the Chrome Web Store: Click here
  • FAQ of Click to Call Extension: Click here



Activity passed on Integration


1. Call Activity: Sent to Outreach 's recent events for any calls made/received to an Outreach contact.

  • Called by: Jane Doe
  • From number: +16176754444
  • To number: +16176753333
  • Call type: Outgoing
  • Call status: Completed
  • Call duration: 00:07
  • Call started time: 2025-10-07T12:10:44+00:00
  • Recording URL: www.recording/inside/file.com
  • Call notes: Test Notes
  • Call tags: Tag1, Tag 2
  • Call Disposition: Disposition1, Disposition 2


For AI Voice Agent calls we will sync additional fields as given below:

  • AI voice agent name: Sales agent
  • AI Summary: Hey Mahesh, glad to see you in the activity feed of CallHippo dashboard. So, this is a dummy recording for you to experience touch of CallHippo that you are going to be experiencing in the near future.
  • User Sentiments:  Neutral
  • Call Outcome: Unsuccessful


2. SMS Activity: Sent to Outreach 's recent events for any SMS sent/received from an Outreach contact.

  • SMS sent/received time: 2025-10-07T17:59:19+05:30
  • Sent/Received by: Jane Doe
  • From number: +447402105793
  • To number: +91123456789
  • SMS Content: Hello, How are you?


The activities will be found under the "Prospects" -> "Activity" and "Activity" module itself.



After Call Work activity reflects in the Outreach 

If you have a plan with CallHippo's Call tags and disposition service and the same has been enabled, than the activity being pushed in Outreach contains the tags and disposition data being added after the Call in the ACW screen. 


Note: This sync only when the same has been performed on the After Call Work screen, In case if tags and disposition have been added later on using the Call logs or other feed than the same wont sync in the Outreach.