To integrate your CallHippo account with Onepage CRM follow the below steps.


Notes

  • Make sure the user with owner access on both CallHippo and Onepage CRM accounts can integrate the CallHippo <> Onepage CRM. 

  • Ensure that API permissions are enabled in Onepage CRM. Full access to settings is required.

  • Data synchronization is almost instantaneous, but it may take a few minutes for initial sync of contacts.


Steps to Setup Integration at Onepage CRM :


1. Log in to Onepage CRM : Use the account you wish to integrate with CallHippo. {Owner account is preferable.}




2. Navigate to Apps and Integrations: Click on the profile icon in the top right corner and go to apps and integrations.



3. Install API : Under Utilities section find "API" and install it.




Once installed go to "Configuration" tab inside API. From here you will need to create a API key for your account. 


4. Create API Key: Click on "Create API Key" button. Your API Key will be created successfully. 



5. Note down the User ID and API Key: From the configuration tab note down "User ID" and generated "API KEY" these 2 information are required for integration process.





Steps to follow for Integration at CallHippo:


1. Navigate to Integrations: Go to the integrations page on CallHippo and find Onepage CRM. Click on the Connect button.




2. Connect Onepage CRM : Paste the User ID and API key which generated from the Onepage CRM .




Click on Connect now. Once authorized, you will be shown with the status set to Integrated.




Successfully integrated your CallHippo account with Onepage CRM .


By clicking on the settings icon we can access configuration and assign numbers to the Onepage CRM for which we intend to push activities into the Onepage CRM .


  • Call Activities performed with a Onepage CRM  Contact Reflected in your Onepage CRM  - If you have enabled this toggle, All the call activities that are performed on a Onepage CRM  contact through CallHippo will reflect in Onepage CRM  contact’s activity and You can select or deselect the checkbox next to the activity statuses in the integration settings to choose which activities you want to sync with Onepage CRM .

  • Connected Numbers: You can select or deselect the numbers you want to connect with the Onepage CRM . Call and SMS activities will be logged in Onepage CRM  for the selected numbers.


Integration Features

  • Contact Sync: New contacts in Onepage CRM sync with CallHippo once Click to Call Action is performed on that contact. The contacts can be found in callhippo dialer’s contacts tab. The existing contacts available in Onepage CRM will be synced with callhippo once the number is dialed through click to call.
  • Outbound Calls: Make calls directly from Onepage CRM using the CallHippo Click to Call extension.
  • Call and SMS Activity Logs: The Onepage CRM logs all call and SMS activities related to contacts.


Activity passed on Integration


1. Call Activity: Sent to Onepage CRM 's recent events for any calls made/received to an Onepage CRM contact.

  • Called by: Jane Doe
  • From number: +16176754444
  • To number: +16176753333
  • Call type: Outgoing
  • Call status: Completed
  • Call duration: 00:07
  • Call started time: 2025-10-07T12:10:44+00:00
  • Recording URL: www.recording/inside/file.com
  • Call notes: Test Notes
  • Call tags: Tag1, Tag 2
  • Call Disposition: Disposition1, Disposition 2


For AI Voice Agent calls we will sync additional fields as given below:

  • AI voice agent name: Sales agent
  • AI Summary: Hey Mahesh, glad to see you in the activity feed of CallHippo dashboard. So, this is a dummy recording for you to experience touch of CallHippo that you are going to be experiencing in the near future.
  • User Sentiments:  Neutral
  • Call Outcome: Unsuccessful


2. SMS Activity: Sent to Onepage CRM 's recent events for any SMS sent/received from an Onepage CRM contact.

  • SMS sent/received time: 2025-10-07T17:59:19+05:30
  • Sent/Received by: Jane Doe
  • From number: +447402105793
  • To number: +91123456789
  • SMS Content: Hello, How are you?


The activities will be found under the contacts -> Timeline.



Click to Call/SMS functionality: 

  • Install the CallHippo Virtual Phone System extension from the Chrome Web Store: Click here
  • FAQ of Click to Call Extension: Click here