#Increasesagentproductivity
Call Queue
A call queue holds incoming calls until an agent can handle them. Callers wait in the queue and are connected to the first available agent. Multiple agents can handle calls from the same queue. Know more
Call Recording
Call recording allows you to record incoming and outgoing calls for agents. Recordings can be used for quality assurance, training, or compliance purposes. Know more
Call Scribe
Call scribe uses speech recognition to provide a call transcript. Agents can view the transcript in call recordings and use it to analyse the conversation without listening it. Know more
After-Call Work
After-Call work allows agents to do follow-up work after a call has ended, like data entry, note-taking, or account updates. The agent's phone status will show they are in after-call work mode so that no calls will be routed to them during this time. Know more