#increasesteamcollaboration
Tags
Tags are used to categorize and organize data within a system. When applied to customer data, tags enable more efficient searching, reporting, and analytics. They provide an easy way to filter and group information.
User Status
The user status feature allows agents to select a status like "Available," "Away," or "Offline," which will then affect call routing. When an agent goes offline or away, calls will not be routed to them. Agents can set a status for just themselves or their entire team. Statuses are a quick way to indicate whether you are currently accepting calls. Know more