Accidentally deleted a number?
The active numbers from your account got released as the account got cancelled?
Don't worry! You can restore the same number you had in your account until 8 days from the date of the number's deletion/release.
Getting it back is easy! Here's a quick guide to walk you through the process:
1. Log in to your CallHippo dashboard.
2. Navigate to the “Numbers and DID” to the left of the dashboard and then click on the “Numbers” option.
3. Click on the ‘Deleted Number’ option.
4. Click on the restore action button visible on the screen beside the recently deleted number, as visible in the screenshot.
5. Once clicked, the system will prompt for confirmation to complete the number restoration process. Please confirm to proceed.
Once the number is added back to your account, you will need to allocate the recently restored number to the agent again to start calling, which you do by referring to the link below:
.
That's it! Your deleted CallHippo number should now be active again and ready for use.
Important:
If the number has been deleted more than 8 days ago, you will not be able to restore the same number directly from the dashboard.
Please note that you will be charged for the number you restore on a pro-rated basis.
However, if you still want to check the possibility of the number getting restored to your account, you can reach out to the support team via email at [email protected].
Please note that you will be charged $30 for the number restoration for this alternative process.
Frequently asked questions:
Q: I accidentally deleted a number from my account. Can I get it back?
A: Yes! You can restore a deleted number within 8 days of its deletion directly from your CallHippo dashboard.
Q: Can I restore multiple deleted numbers at once?
A: No, restoration is done individually, one number at a time.
Q: I am unable to see the number restoration action button in the deleted numbers section. What do I do?
A: The restore option is only available for numbers deleted within the last 8 days. If it's been more than 8 days, the button will no longer appear.
Q: Is there a charge to restore a number from the dashboard?
A: Yes, you will be charged on a pro-rated basis for the restored number.
Q: How much does it cost to restore a number through the support team after 8 days?
A: There’s a $30 charge for number restoration if done via support after the 8-day window.
Q: Why is my restored number not working for calls right away?
A: The number must be allocated to an agent again before it becomes active for calls.
Q: Can I restore a number if my account was canceled and later reactivated?
A: Yes, you can restore numbers that were released due to account cancellation as long as it’s within 8 days.
Q: Do I need owner/admin access to restore a number?
A: Yes, restoring a number typically requires owner/admin access to the dashboard.
Q: Hi, I just reactivated my account, but I can't see the mobile number I had purchased earlier.
A: When an account is canceled, any active numbers associated with it are released. If it has been less than 8 days since the release, you can restore the number from the “Deleted Numbers” section in your dashboard.
Q: I would like that number reactivated again. Is there any fee involved?
A: Yes, if the number is restored within 8 days via the dashboard, it will be billed on a pro-rated basis.
Q: I want to restore a number deleted more than 8 days ago, but I prefer not to pay any additional restoration charges. Is that possible?
A: Unfortunately, restoring a number after 8 days requires manual intervention and is subject to a $30 restoration fee. We appreciate your understanding.
Q: If it has been more than 8 days, can I still repurchase the number?
A: If the number is still available in our inventory, you may be able to purchase it again. We recommend contacting our support team to check for availability.
Q: Why have my numbers been deleted?
A: Numbers are automatically released when your account is canceled.
I hope this helps. If you still face any queries, please feel free to reach out at [email protected]