Accidentally deleted a number. Or did your number get released after account cancellation?

Good news! You can restore your number within 8 days of deletion or release.

When Can a Number Be Restored?

You can restore a number if:

  • It was deleted accidentally

  • It was released due to account cancellation

  • The deletion happened within the last 8 days

After 8 days, the number cannot be restored directly from the dashboard.

How to Restore a Deleted Number (Step-by-Step)

  • Log in to your CallHippo Dashboard

  • Go to Numbers & DID → Numbers

3. Click on the ‘Deleted Number’ option.

4. Click on the restore action button visible on the screen beside the recently deleted number, as visible in the screenshot.

5. Once clicked, the system will prompt for confirmation to complete the number restoration process. Please confirm to proceed. That’s it! Your number will be added back to your account.

Important: Activate the Number for Calling

After restoration, the number must be allocated to an agent to start calling.

👉 Allocation guide:
 https://support.callhippo.com/support/solutions/articles/10000038865-how-to-allocate-numbers-to-the-agents-in-the-account-

Charges to Know About

  • Within 8 days (via dashboard):
     ✔ Charged on a pro-rated basis

  • After 8 days (via support):
     ✔ Manual restoration
     ✔ $30 restoration fee

📧 Contact support: [email protected]

Important Notes

  • Numbers deleted more than 8 days ago won’t show the restore option

  • Restoration requires Owner/Admin access

  • Restored numbers won’t work until allocated to an agent

Frequently Asked Questions

Q: Can I restore a deleted number?
 Yes, within 8 days from deletion via the dashboard.

Q: Can I restore multiple numbers at once?
 No, numbers must be restored one at a time.

Q: I don’t see the restore button—why?
 The number was deleted more than 8 days ago.

Q: Is restoring a number free?
 No. Dashboard restoration is pro-rated.

Q: What if I want to restore after 8 days?
 Support can help, but a $30 fee applies.

Q: Why isn’t my restored number working?
 It must be allocated to an agent first.

Q: Can I restore numbers after reactivating my account?
 Yes, if it’s within 8 days of release.

Q: Can I repurchase the number instead?
 Possibly—if the number is still available. Contact support to check.

Q: Why were my numbers deleted?
 Numbers are automatically released when an account is canceled.

Need Help?

If you have any questions or need assistance, we’re here for you. [email protected]