Call queuing
Call queuing is a feature that manages incoming calls by placing them in a virtual line when all agents are busy. Callers are held in the queue and...
Thu, 3 Oct, 2024 12:14 PM
You are currently not subscribed to a plan that includes the call queue feature. This option is only available in the Silver & Platinum Plan...
Thu, 3 Oct, 2024 12:16 PM
There are no separate charges for the call queue feature, it is an in-built feature available in the Silver & Platinum Plan in the&...
Thu, 3 Oct, 2024 12:17 PM
It's very simple just go the dashboard, Live Calls tab, there you can see how many callers are waiting in the queue.
Fri, 27 Dec, 2019 3:44 PM
CallHippo's Call Queue helps you manage those busy times by putting callers in a virtual line until an agent becomes available. Here's how to set ...
Tue, 3 Sep, 2024 7:56 PM
Change Silver plan with a Bronze plan
Fri, 27 Dec, 2019 3:48 PM
Call Queue feature is auto active in the Silver & Platinum Plan in the Call Center Solution category. ...
Thu, 3 Oct, 2024 12:19 PM
Ideally each call remains in queue for 5 minutes.
If you want to reduce/change the time as per requirement, you can follow the below steps:
Step 1: Log...
Tue, 28 Jul, 2020 8:31 PM
If the caller wants to leave the voicemail while he/she is in call queue then you can turn ON this feature and caller can leave voicemail by pressing as...
Fri, 11 Dec, 2020 12:01 PM