#improvescustomerexperience
IVR and Welcome Messages
Customize welcome messages and interactive voice response menus to greet callers and direct them to the appropriate department or agent. Tailor options and menu selections to fit the needs of your organizations and customers. Know more
Voicemail
Offer voicemail for unanswered calls or times when your contact center is closed so that callers can leave a message to be returned. Enable voicemail-to-email conversion so that messages are accessible to agents.
Business Hours
Set your contact center hours and available times so callers know when to expect an agent to answer. Customize business hours by department to align with specific teams. Know more
Sticky Agent
Keep callers connected to the same agent for a more personalized interaction experience. Know more
Post Call Survey
Gather feedback with customized surveys after calls to understand the caller experience. Survey results provide actionable insights to improve your contact center. Know more
User Availability
Updates your user status to reflect available, unavailable, or other closures. Choose between available, unavailable, and closed to properly set caller expectations. Know more
Holidays
Mark observed holidays in your contact center schedule so that callers are notified of any closures in advance. Holidays are taken into account for availability and open hours. Know more