FAQ

Default solution folder, feel free to edit or delete it.

How to Restrict Incoming Calls?
The "Restrict Incoming Calls" is a new functionality in the CallHippo user settings that, when enabled, prevents the user from receiving any incom...
Thu, 11 Jul, 2024 3:48 PM
CallHippo Dialer and it's functionalities
The dialer has a really simple and user-friendly interface. Once you click in the Menu, you get several other option discussed below:   D...
Mon, 15 Jul, 2024 3:00 PM
Why do I need calling credits?
Calling credits are required to ensure you can make outbound calls and receive incoming calls without interruption based on the subscription plan you select...
Wed, 2 Oct, 2024 4:25 PM
What are Promotional credits? Where can I check promotional credits added to the customer's account?
The promotional credit works like a wallet. You can use the credit in the future purchases at CallHippo. Sometimes, instead of refunding to the card or addi...
Tue, 16 Jul, 2024 12:17 AM
How to Upgrade the Plan from Trial to Paid
Want to take your CallHippo experience to the next level? Upgrading your plan is a breeze! Here's how: Step 1: Log in to your CallHippo Dashboard http...
Tue, 3 Sep, 2024 8:11 PM
How to cancel the account in Free Trial
Thinking of closing your CallHippo account. Cancelling your account is simple! But before you go, let us know if there's anything we can do to keep you ...
Tue, 3 Sep, 2024 8:18 PM
How to restore a delete number from your account
Have you accidentally deleted a CallHippo number? Don't worry, getting it back is easy! Here's a quick guide to walk you through the process: ...
Tue, 3 Sep, 2024 8:23 PM
Incorrect Multiple Attempt while login
In case, you encounter the below error it means that your account is blocked due to an incorrect password. To resolve this issue, you have two optio...
Tue, 3 Sep, 2024 8:26 PM
What is Custom Caller ID? How to set it up?
This feature lets you display a specific number on the recipient's end when you make a call, instead of your CallHippo number. This is a great way to in...
Mon, 26 Aug, 2024 10:09 PM
How to set up Call Queueing?
CallHippo's Call Queue helps you manage those busy times by putting callers in a virtual line until an agent becomes available.  Here's how to set ...
Tue, 3 Sep, 2024 8:02 PM