FAQ

Default solution folder, feel free to edit or delete it.

How to purchase a number by selecting the preferred prefix?
If you are an existing customer and want to add a new number to your account, you can do so in just three simple clicks. Here are the steps: Log i...
Wed, 24 Nov, 2021 5:01 PM
Where can I see the call reminder?
CallHippo provides the users a feature to schedule the calls that they want to make in the future. These scheduled calls can be viewed on your CallHippo acc...
Mon, 1 Nov, 2021 1:28 PM
How can I set download call reports rights for sub-users?
Admin can set the rights for sub-users to download call reports from the CallHippo Dashboard. If this option is enabled, only selected users will be able to...
Wed, 29 Sep, 2021 1:46 PM
What are Auto machine detection charges?
From the CallHippo Dashboard, you can enable the Auto Machine Detection from User settings. If you enable the feature then it will cost you $0.04 per minute.
Thu, 1 Jul, 2021 9:46 AM
How can I stop auto recharge?
If you have set the auto recharge for the calling credits and you do not wish to recharge automatically, then you can disable the option from the settings s...
Wed, 24 Nov, 2021 5:02 PM
How to Assign Numbers Efficiently?
In CallHippo, phone numbers can be assigned flexibly to optimize call handling: A Single Number Can Be Assigned to Multiple Agents – Allowing ...
Sat, 29 Mar, 2025 2:29 AM
How to filter Live Calls?
Admin users can see live calls on the dashboard and if they want they can give module rights to the sub-users so that they can also check the live calls. ...
Mon, 6 Sep, 2021 4:07 PM
How to allocate numbers to a Team?
Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard Step 2: Click on "Number and DID" on the left-hand side panel...
Mon, 4 Mar, 2024 11:06 PM
Where can I download the list of users from?
If you wanted to download the list of users with the last login details of the users then follow these steps: Step1: Login to the Callhippo Dashboard....
Mon, 6 Sep, 2021 4:35 PM
How to add members to an already existing Team?
If a team is already created, but there are fewer members in the team and you want to add more members then you have to click on the setting icon of the exi...
Mon, 6 Sep, 2021 4:43 PM