FAQ
Default solution folder, feel free to edit or delete it.
CallHippo’s free trial lets you quickly explore the platform and see how it fits your business communication needs. Here’s a simple, step-by-step guide to g...
Wed, 31 Dec, 2025 7:16 PM
You can purchase a CallHippo subscription whether you're on a trial or want to skip the trial and move directly to a paid plan. Upgrading gives you acc...
Wed, 31 Dec, 2025 3:00 PM
Used CallHippo before and need it again? We’re happy to have you back!
If your account was deactivated—maybe due to an unpaid invoice or because the trial...
Wed, 22 Apr, 2026 10:40 AM
If your CallHippo Web Dialer isn’t loading properly or showing outdated data, a hard reload can quickly fix it. This for...
Thu, 22 Jan, 2026 7:51 PM
To ensure you never miss a call or notification while using CallHippo on your browser, it’s important to allow notification permissions in Google Chrome. Be...
Sat, 12 Jul, 2025 8:18 PM
If you're experiencing calling issues, one-way audio, the dialer not loading, or unexpected glitches in the CallHippo web app, clearing site data can he...
Sat, 12 Jul, 2025 8:20 PM
Troubleshooting Outgoing Calls on the Web Dialer
If outgoing calls are not working on the CallHippo web dialer, follow this quick guide to identify and fi...
Wed, 22 Apr, 2026 10:44 AM
If you’re missing incoming calls on CallHippo, follow the steps below to quickly find and fix the issue.
Quick Checks (Do These First)
Before checking a...
Wed, 31 Dec, 2025 7:08 PM
Troubleshooting CallHippo on Android
Before troubleshooting, confirm the following:
VPN is disabled
Battery optimization is turned off for CallH...
Wed, 31 Dec, 2025 3:14 PM
Troubleshooting CallHippo on iOS
Before troubleshooting, ensure the following:
VPN is disabled
Low Power Mode is turned off
CallHippo app i...
Wed, 31 Dec, 2025 3:16 PM