FAQ

Default solution folder, feel free to edit or delete it.

How do I enable/disable SMS Alert notifications?
CallHippo allows you to manage how you receive alerts for important account activity, including SMS alerts. These notifications help you stay informed about...
Tue, 8 Jul, 2025 1:50 PM
How to Send and Manage SMS/MMS Messages in CallHippo
SMS (Short Message Service) and MMS (Multimedia Messaging Service) are essential tools in modern business communication, enabling organizations to engage wi...
Tue, 8 Jul, 2025 1:57 PM
How to delete SMS?
This guide outlines the steps to delete SMS messages on the CallHippo web dialer. Step 1: Open your CallHippo Web Dialer:- https://dialer.callhippo.com/ ...
Tue, 8 Jul, 2025 2:06 PM
What is the Leader board? Where you can find it?
The Leaderboard feature enables the admin to identify the top performer among all users or teammates based on the number of calls made. The evaluation crite...
Tue, 8 Jul, 2025 2:54 PM
What is Target vs Achievement?
With the help of this feature, you can set the targets for your users and check whether they have achieved their targets or not. It would help you to analyz...
Fri, 11 Jul, 2025 12:57 PM
How to change the name of a Team?
Need to update a Team name in your CallHippo account? Whether you're reorganizing internally or simply want a more accurate label, changing a Team’s nam...
Fri, 11 Jul, 2025 1:25 PM
How to delete call logs or call recordings?
Looking to remove specific call logs or recordings from your CallHippo account? Whether it’s for data management, internal cleanup, or privacy reasons, you ...
Fri, 11 Jul, 2025 1:29 PM
Monitor Users: Explained
The Monitor Users section in CallHippo provides real-time visibility into the activity status of users. It displays the number of agents a...
Fri, 11 Jul, 2025 1:33 PM
A2P verification for outgoing SMS from US/CA numbers
A2P Registration Summary One-time fee: $15 Monthly fee: $3 Purpose: Required for sending SMS from U.S. and Canadian ...
Fri, 11 Jul, 2025 1:41 PM
How to upgrade or downgrade the plan from the dashboard?
Not sure how to change your CallHippo plan? Whether you want to unlock more features or switch to a smaller plan, you can do it easily from your CallHippo d...
Fri, 11 Jul, 2025 1:47 PM