FAQ

Default solution folder, feel free to edit or delete it.

What is the difference between allocating number to team and users?
In CallHippo, there is a benefit of assigning the same number to users or to a team working for the same process/department. We will explain to you the diff...
Tue, 18 May, 2021 7:34 AM
How to name the number of your CallHippo account?
Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard Step 2: Click on "Number and DID" on the left-hand side panel...
Tue, 6 Aug, 2024 9:26 PM
Where to check if the particular campaign is active in Voice Broadcast Campaign?
Step 1: Login to your account (web.callhippo.com). Step 2: Click on the Voice Broadcast as shown below:     Step 3: Check if the particular campa...
Tue, 18 May, 2021 8:01 AM
How we can search number by prefix?
Step 1: Login to your account (web.callhippo.com) Step 2: Navigate to Number section from left panel Step 3: Click on ‘Add Number’. Once you click on ‘A...
Mon, 24 May, 2021 6:43 PM
What is Click-to-Call?
What is Click-to-Call? CallHippo’s Click to Call Chrome extension allows you to call your customers directly from your CRM or website through a simple...
Wed, 24 Nov, 2021 4:54 PM
How can I login without password?
Magic link is used for logging in to CallHippo without entering the password. By clicking on the magic link or button, the user can log in to the CallHippo ...
Thu, 24 Nov, 2022 7:05 PM
How is machine detection beneficial?
Machine detection is helpful when you have voicemails set on both your forwarded number and CallHippo number. If you want your calls to go to CallHippo'...
Thu, 30 Sep, 2021 12:26 PM
How admin can allocate rights to listen to call recordings?
By default this feature will be turned off, so every user will have access to listen to call recordings. If the admin wants to allocate rights to only speci...
Fri, 30 Jun, 2023 6:27 PM
Can we filter tagged calls from the Activity Feed?
Yes! You can filter your tagged calls from the Activity Feed. Follow the steps given below to do so:  Log in to your CallHippo Account (web.callhipp...
Mon, 4 Oct, 2021 11:29 AM
How to add Add-on?
Add-ons help the customers to add features that are unavailable in their plan but are required as and when the need arises. Add-ons have additional charges ...
Fri, 1 Oct, 2021 1:05 PM