FAQ
Default solution folder, feel free to edit or delete it.
How do I enable/disable SMS Alert notifications?
CallHippo allows you to manage how you receive alerts for important account activity, including SMS alert...
Tue, 30 Dec, 2025 1:01 PM
SMS (Short Message Service) and MMS (Multimedia Messaging Service) are essential tools in modern business communication, enabling organizations to engage wi...
Tue, 8 Jul, 2025 1:57 PM
This guide outlines the steps to delete SMS messages on the CallHippo web dialer. Step 1: Open your CallHippo Web Dialer:- https://dialer.callhippo.com/
...
Tue, 8 Jul, 2025 2:06 PM
What is the Leader board? Where can you find it?
The Leaderboard feature enables the admin to identify the top performer among all users or teammates base...
Tue, 30 Dec, 2025 1:17 PM
With the help of this feature, you can set the targets for your users and check whether they have achieved their targets or not. It would help you to analyz...
Fri, 11 Jul, 2025 12:57 PM
Need to update a Team name in your CallHippo account? Whether you're reorganizing internally or simply want a more accurate label, changing a Team’s nam...
Fri, 11 Jul, 2025 1:25 PM
Looking to remove specific call logs or recordings from your CallHippo account? Whether it’s for data management, internal cleanup, or privacy reasons, you ...
Fri, 11 Jul, 2025 1:29 PM
The Monitor Users section in CallHippo provides real-time visibility into the activity status of users. It displays the number of agents a...
Fri, 11 Jul, 2025 1:33 PM
A2P Registration Summary
One-time fee: $15
Purpose: Required for sending SMS from U.S. and Canadian numbers via CallHippo
Ap...
Wed, 3 Sep, 2025 12:53 PM
How to upgrade or downgrade the plan from the dashboard?
Not sure how to change your CallHippo plan? Whether you want to unlock more features or switch to...
Tue, 30 Dec, 2025 1:19 PM