FAQ

Default solution folder, feel free to edit or delete it.

What are the requirements for headset and bandwidth to use CallHippo?
This article provides a few requirements and recommendations to ensure a successful implementation of CallHippo and the best experience possible. ...
Wed, 27 Nov, 2019 7:06 PM
Which port do I require to open in firewall for incoming and outgoing setup?
In case you’re using CallHippo web and smartphone apps on a personal/home network, there are no Firewall settings you have to change. You can receive inc...
Wed, 9 Oct, 2024 11:21 PM
How to download the CallHippo App?
CallHippo offers a convenient mobile app for making and receiving calls, accessible on both Android and iOS devices. Here's how to download it: Downlo...
Mon, 2 Sep, 2024 7:27 PM
Why personal email addresses are not accepted in Callhippo?
At CallHippo, your security is our top priority. Unfortunately, personal email addresses have become a target for fraud and abuse. To keep your account safe...
Tue, 3 Sep, 2024 8:04 PM
I don’t have a business domain but I want to sign up for CallHippo?
As part of our anti-fraud policies, you cannot sign up for CallHippo with a personal email. Instead, you need an official, business-affiliated email to sign...
Wed, 24 Nov, 2021 5:16 PM
I am getting ‘Please make sure you Microphone permissions are properly Enabled.’ in the dialer.
This error can come if your Google Chrome version is not updated. Here is the link that explains how to update Google Chrome version - https://sup...
Thu, 21 Feb, 2019 3:24 PM
My earphones/microphone/headphones are connected but it is still throwing an error.
This error can come if your Google Chrome version is not updated. Here is the link that explains how to update Google Chrome version - https://su...
Mon, 24 May, 2021 1:00 PM
What are the best practices to use CallHippo?
Network Requirements Try having a minimum of 16kbps per agent per call. You can gauge your network connectivity using any of the best recommended online...
Wed, 24 Nov, 2021 5:17 PM
What are the network requirements to use CallHippo?
Making calls with CallHippo should be a breeze! To ensure your calls are smooth and sound fantastic, here's a breakdown of what your network needs: Ba...
Tue, 3 Sep, 2024 8:29 PM
What type of headphones should I use?
Please test the microphone before starting to use the same for calls. Yes, users can use the Bluetooth headset. You can use a 3.5mm headset or Bluetooth...
Wed, 24 Nov, 2021 5:20 PM