FAQ

Default solution folder, feel free to edit or delete it.

How to add members to an already existing Team?
If a team is already created, but there are fewer members in the team and you want to add more members then you have to click on the setting icon of the exi...
Mon, 6 Sep, 2021 4:43 PM
How to change the name of a Team?
Once the team is created and the users now want to change the name of the team.  The process for the same: Step 1: Log in to the Callhippo Dashboard...
Mon, 6 Sep, 2021 4:48 PM
How can I delete records from Activity Feed?
Users can delete records if they don’t want to save all the records as per their requirement. To delete records please follow these steps. ...
Mon, 6 Sep, 2021 5:17 PM
How can I see reminders to call?
CallHippo provides the users a feature to schedule their calls based on their convenience. These scheduled calls can be viewed on your CallHippo account...
Wed, 14 Feb, 2024 4:59 PM
What is Skill-Based Routing?
Skill-based routing will route the call to the particular team on the basis of team description and their expertise. Users have to create a team f...
Wed, 15 Sep, 2021 10:57 AM
How can I purchase a number by selecting the preferred location?
By selecting search by location, users can select the number area code-wise. Let us suppose for any country, users can search the number according to th...
Wed, 15 Sep, 2021 12:39 PM
How can I call the other team if the whole team is busy?
Users can create a team under the Teams section where users can add multiple sub-users. If team 1 is busy and unable to pick the call from the client, t...
Wed, 15 Sep, 2021 12:57 PM
What is a Call Status Report?
 With Call Status Report, you will now be able to view the status of all the calls including the total calls made, right on your screen. If the call is ...
Wed, 14 Feb, 2024 3:23 PM
What are Holidays in the Settings section?
Mon, 21 Mar, 2022 7:39 PM
User Role System
As per the latest update with CallHippo , now you can define different roles for users and also you can assign reporting persons for each user . These wil...
Wed, 2 Aug, 2023 12:05 PM