FAQ

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How to check, add, or remove add-ons
What are add-ons? Add-ons are additional features that can be added to your CallHippo plan to enhance your account's capabilities. These features ...
Mon, 30 Jun, 2025 7:06 PM
How does the CallHippo pricing work?
CallHippo pricing and charges primarily work on a seat-based system, along with the numbers present in your account. Also, CallHippo works on an auto-...
Mon, 30 Jun, 2025 7:09 PM
How to Add a User to Your CallHippo Account
1. Important Information to Know Before Adding a User to Your Account Seat Charges: Please note that 1 user utilizes 1 seat in your account, which costs...
Mon, 30 Jun, 2025 7:14 PM
Understanding Different Types of Phone Numbers
Here’s a detailed explanation of the differences between Local Numbers, National Numbers, Mobile Numbers, and Toll-Free Numbers as per CallHippo: 1. L...
Mon, 30 Jun, 2025 7:31 PM
How to change the number of seats in your account?
Please refer to the steps below to change the number of seats in your account. 1. Log in to your CallHippo dashboard. 2. Navigate to your profile se...
Wed, 2 Jul, 2025 12:34 PM
Call recording: Masterguide
Contents in this article: What is call recording? How to enable call recording? Pause/Resume call recording feature. How to enable the ...
Wed, 2 Jul, 2025 1:19 PM
How to update the card details or payment method?
Updating your card details or payment method ensures your plan renews automatically without any interruptions. This helps avoid service disruptions due to f...
Wed, 2 Jul, 2025 3:16 PM
How to check the pending and past invoices from the dashboard?
Introduction: Accessing your past invoices through the CallHippo dashboard is a quick and convenient way to keep track of your billing history. Whe...
Wed, 2 Jul, 2025 3:24 PM
How to reset my CallHippo password?
If you've forgotten your CallHippo password or simply want to update it for security reasons, resetting your password is a quick and easy process. Wheth...
Wed, 2 Jul, 2025 3:32 PM
MMS Service Overview: Features, Limitations, and Pricing
What is MMS? MMS (Multimedia Messaging Service) is a messaging technology that allows users to send and receive messages containing multimedia co...
Wed, 2 Jul, 2025 4:11 PM