FAQ

Default solution folder, feel free to edit or delete it.

Troubleshooting steps for outgoing calls not working for the web dialer
Troubleshooting Outgoing Calls on the Web Dialer If outgoing calls are not working on the CallHippo web dialer, follow this quick guide to identify and fi...
Wed, 31 Dec, 2025 7:06 PM
Troubleshooting Steps for Incoming Calls for Web Dialer
If you’re missing incoming calls on CallHippo, follow the steps below to quickly find and fix the issue. Quick Checks (Do These First) Before checking a...
Wed, 31 Dec, 2025 7:08 PM
Troubleshooting Issues with the Android Application of CallHippo
Troubleshooting CallHippo on Android Before troubleshooting, confirm the following: VPN is disabled Battery optimization is turned off for CallH...
Wed, 31 Dec, 2025 3:14 PM
Troubleshooting Issues with the iOS Application of CallHippo
Troubleshooting CallHippo on iOS Before troubleshooting, ensure the following: VPN is disabled Low Power Mode is turned off CallHippo app i...
Wed, 31 Dec, 2025 3:16 PM
Troubleshooting Login Issues on CallHippo
If you’re having trouble logging in, check the sections below for quick solutions. Not Receiving OTP, Password Reset, or Activation Emails Possible Reas...
Wed, 31 Dec, 2025 3:18 PM
Troubleshooting SMS Issues on CallHippo
Troubleshooting SMS Issues on CallHippo If you’re unable to send or receive SMS on CallHippo, it’s usually due to number limitations, country-specific reg...
Wed, 31 Dec, 2025 3:20 PM
How to download Call Recordings in CallHippo?
CallHippo allows you to download your call recordings directly from the dashboard. This feature makes it easy to keep track of important conversations, shar...
Wed, 17 Sep, 2025 6:42 PM
What is Call Scribe, the costs associated and where can I access the call scribe?
Call Scribe is the process of converting spoken conversations from phone calls into written text. This allows businesses to review, analyze, and st...
Wed, 31 Dec, 2025 3:22 PM
What is TCPA Compliant?
TCPA (Telephone Consumer Protection Act) compliance helps businesses adhere to U.S. calling and messaging regulations. When TCPA compliance is enab...
Wed, 31 Dec, 2025 3:23 PM