FAQ

Default solution folder, feel free to edit or delete it.

How to Set Up Your CallHippo Account as a Newly Invited Agent (Sub-User)
This guide is designed to help newly invited users (Agents) set up their CallHippo accounts quickly and easily. Once the owner sends the invitation, the Age...
Mon, 7 Jul, 2025 2:32 PM
What happens if I receive a call on my number while I’m on a CallHippo call from the mobile app?
If you receive a personal call on your mobile number while you're on an active CallHippo call using the mobile app, your phone will ring. The CallHippo ...
Mon, 7 Jul, 2025 2:34 PM
Using On-Call Notes During a Call
The On-Call Notes feature allows you to add and later update important details during a live call. This helps you document key information...
Mon, 7 Jul, 2025 2:41 PM
Capturing Call Insights: Notes & Dispositions in CallHippo
CallHippo allows agents to take manual notes during and after calls. While being on a call, you can find the blank space on the dialer to add notes o...
Mon, 7 Jul, 2025 2:56 PM
What is the difference between Local Presence and Smart Switch?
What Is  Smart Switch? Smart Switch is an intelligent call-routing feature within CallHippo's virtual phone system. It empowers users to main...
Mon, 7 Jul, 2025 2:59 PM
‘Last Call Activity’ and ‘Last Called By’: Details and Differences
Yes, CallHippo provides two helpful features to give you context about recent calls: Last Call Activity and Last Called By. These...
Mon, 7 Jul, 2025 3:04 PM
How do I enable/disable Voicemail Alert email notifications?
CallHippo allows you to receive email notifications when someone leaves you a voicemail. This feature ensures that you never miss important messages, even w...
Tue, 8 Jul, 2025 11:14 AM
Why is there a minimum $10 charge for calling credits?
We set a $10 minimum for calling credits because our margin on VoIP services is very low. Each transaction processed through our payment gateway (Stripe) in...
Tue, 8 Jul, 2025 11:16 AM
CallHippo vs. Vonage (Why CallHippo Is Better)
What is CallHippo? CallHippo is a cloud-based business phone system designed to enhance communication and engagement. It offers virtual phone numbers, AI-...
Tue, 8 Jul, 2025 11:21 AM
Why CallHippo over Aircall?
What is CallHippo? CallHippo is a robust cloud communication platform that offers local and toll-free virtual phone numbers across 80+ countries. It offer...
Tue, 8 Jul, 2025 11:24 AM