FAQ

Default solution folder, feel free to edit or delete it.

How do I enable/disable Call Reminder notifications?
CallHippo gives you the option to set call reminders (if enabled) after each call, helping you stay on top of follow-ups and pending conversations. This se...
Mon, 29 Dec, 2025 3:27 PM
How can I change my plan period from annually to monthly?
1. Log in to your CallHippo dashboard. 2. Navigate to the “settings or gear” icon, on top right corner of the screen and then click on the “Plan Billi...
Mon, 29 Dec, 2025 3:29 PM
Global Connect in CallHippo: Everything You Need to Know
Global Connect in CallHippo What is Global Connect? Global Connect is a CallHippo feature that helps you make smarter international calls by showing you...
Tue, 30 Dec, 2025 12:29 PM
How to Set Up Your CallHippo Account as a Newly Invited Agent (Sub-User)
This guide is designed to help newly invited users (Agents) set up their CallHippo accounts quickly and easily. Once the owner sends the invitation, the Age...
Mon, 7 Jul, 2025 2:32 PM
What happens if I receive a call on my number while I’m on a CallHippo call from the mobile app?
If you receive a personal call on your mobile number while you're on an active CallHippo call using the mobile app, your phone will ring. The CallHippo ...
Tue, 21 Apr, 2026 5:43 PM
Using On-Call Notes During a Call
The On-Call Notes feature allows you to add and later update important details during a live call. This helps you document key information...
Mon, 7 Jul, 2025 2:41 PM
Capturing Call Insights: Notes & Dispositions in CallHippo
CallHippo allows agents to take manual notes during and after calls. While being on a call, you can find the blank space on the dialer to add notes o...
Mon, 7 Jul, 2025 2:56 PM
What is the difference between Local Presence and Smart Switch?
What Is Smart Switch? Smart Switch is an intelligent call-routing feature within CallHippo's virtual phone system. It empowers users to maintain unint...
Tue, 21 Apr, 2026 5:46 PM
‘Last Call Activity’ and ‘Last Called By’: Details and Differences
Yes, CallHippo provides two helpful features to give you context about recent calls: Last Call Activity and Last Called By. These...
Mon, 7 Jul, 2025 3:04 PM
How do I enable/disable Voicemail Alert email notifications?
How do I enable/disable Voicemail Alert email notifications? CallHippo allows you to receive email notifications when someone leaves you a voicemail. This...
Tue, 30 Dec, 2025 12:31 PM