FAQ

Default solution folder, feel free to edit or delete it.

How can I change my plan period from annually to monthly?
How can I change my plan period from annually to monthly? 1. Log in to your CallHippo dashboard. 2. Navigate to the “settings or gear” icon, on top...
Thu, 9 Jul, 2026 7:44 PM
Global Connect in CallHippo: Everything You Need to Know
Global Connect in CallHippo What is Global Connect? Global Connect is a CallHippo feature that helps you make smarter international calls by showing you...
Thu, 9 Jul, 2026 7:46 PM
How to Set Up Your CallHippo Account as a Newly Invited Agent (Sub-User)
This guide is designed to help newly invited users (Agents) set up their CallHippo accounts quickly and easily. Once the owner sends the invitation, the Age...
Mon, 7 Jul, 2025 2:32 PM
What happens if I receive a call on my number while I’m on a CallHippo call from the mobile app?
If you receive a personal call on your mobile number while you're on an active CallHippo call using the mobile app, your phone will ring. The CallHippo ...
Tue, 21 Apr, 2026 5:43 PM
Using On-Call Notes During a Call
The On-Call Notes feature allows you to add and later update important details during a live call. This helps you document key information...
Mon, 7 Jul, 2025 2:41 PM
Capturing Call Insights: Notes & Dispositions in CallHippo
CallHippo allows agents to take manual notes during and after calls. While being on a call, you can find the blank space on the dialer to add notes o...
Mon, 7 Jul, 2025 2:56 PM
What is the difference between Local Presence and Smart Switch?
What Is Smart Switch? Smart Switch is an intelligent call-routing feature within CallHippo's virtual phone system. It empowers users to maintain unint...
Tue, 21 Apr, 2026 5:46 PM
‘Last Call Activity’ and ‘Last Called By’: Details and Differences
Yes, CallHippo provides two helpful features to give you context about recent calls: Last Call Activity and Last Called By. These...
Mon, 7 Jul, 2025 3:04 PM
How do I enable/disable Voicemail Alert email notifications?
CallHippo allows you to receive email notifications when someone leaves you a voicemail. This feature ensures that you never miss important messages, even w...
Wed, 1 Jul, 2026 6:30 AM
Why is there a minimum $10 charge for calling credits?
We keep a $10 minimum recharge to ensure fair and transparent pricing which includes a fixed transaction fee. Smaller top-ups wou...
Thu, 22 Jan, 2026 8:56 PM