FAQ

Default solution folder, feel free to edit or delete it.

Not getting the missed call notification of the iPhone application
Not seeing missed call notifications from CallHippo? Don't worry, it's a quick fix! Here are some troubleshooting steps to get those alerts back on ...
Mon, 7 Jul, 2025 1:41 PM
How to Set up Multiple Recipients for Invoices in CallHippo
Keeping your billing contacts up to date is essential for managing your CallHippo account smoothly. If you'd like to receive invoice copies at an altern...
Mon, 7 Jul, 2025 2:08 PM
How do I enable/disable receiving email notifications?
CallHippo gives you the option to manage whether you'd like to receive general communication via email. These emails may include updates, helpful tips, ...
Mon, 7 Jul, 2025 2:11 PM
How do I enable/disable Call Reminder notifications?
CallHippo gives you the option to set call reminders (if enabled) after each call, helping you stay on top of follow-ups and pending conversations. This set...
Mon, 7 Jul, 2025 2:13 PM
How can I change my plan period from annually to monthly?
1. Log in to your CallHippo Dashboard. 2. Navigate to the top right-hand side of the page and click on the profile section. 3. Select the "Plan...
Mon, 7 Jul, 2025 2:16 PM
Global Connect in CallHippo
What is Global Connect, and how is it helpful to you? Global Connect is a helpful feature in CallHippo designed to make international calling easier and m...
Mon, 7 Jul, 2025 2:23 PM
How to Set Up Your CallHippo Account as a Newly Invited Agent (Sub-User)
This guide is designed to help newly invited users (Agents) set up their CallHippo accounts quickly and easily. Once the owner sends the invitation, the Age...
Mon, 7 Jul, 2025 2:32 PM
What happens if I receive a call on my number while I’m on a CallHippo call from the mobile app?
If you receive a personal call on your mobile number while you're on an active CallHippo call using the mobile app, your phone will ring. The CallHippo ...
Mon, 7 Jul, 2025 2:34 PM
Using On-Call Notes During a Call
The On-Call Notes feature allows you to add and later update important details during a live call. This helps you document key information...
Mon, 7 Jul, 2025 2:41 PM
Capturing Call Insights: Notes & Dispositions in CallHippo
CallHippo allows agents to take manual notes during and after calls. While being on a call, you can find the blank space on the dialer to add notes o...
Mon, 7 Jul, 2025 2:56 PM