FAQ

Default solution folder, feel free to edit or delete it.

How to open dialer?
Here’s how to access the dialer. Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard Step 2: Please click on the &quo...
Mon, 2 Sep, 2024 7:14 PM
Where can I find all call statuses and their meaning in my account?
You can find all the call status and their meaning in the Activity Feed.  Log in to your CallHippo Account. Go to the Activity Feed section. ...
Fri, 8 Oct, 2021 1:30 PM
Will customers get charged if I make a call to my teammates on their extension?
No, you will not get charged if you are making calls to your teammates on their assigned extensions. 
Wed, 24 Nov, 2021 4:47 PM
Where in Voice Broadcast Campaign to check if a particular campaign is active?
Voice broadcast is voice or telephone messages to hundreds or thousands of call recipients at once. This will be a pre-recorded message. Voice broadcast use...
Mon, 4 Oct, 2021 11:41 AM
How to add custom tag for easy access?
Step 1: Log in to your account (web.callhippo.com)   Step 2: Click on the Settings tab     Step3:  Go to ‘TAGS’ from the list as shown below: ...
Tue, 27 Apr, 2021 7:45 AM
How to create webhook in your account?
Webhooks are user-defined HTTP (Hypertext Transfer Protocol) call-backs. These call-backs may be maintained, modified, and managed by third-party users and ...
Wed, 6 Oct, 2021 12:08 PM
How to log out from dialer?
Step 1: Go to the dialer Step 2: Click on the Menu icon on the top left corner   Step 3: Click on Logout   Hope this was helpful! F...
Sun, 9 May, 2021 10:00 PM
How to check allocated numbers?
Step 1: Go to the dialer    Step 2: Click on the upwards arrow  Step 3: The allocated number will show as below:   Hope this was help...
Sun, 9 May, 2021 10:06 PM
How to view call logs in dialer?
Step 1: Go to the dialer    Step 2: Click on the Menu icon on the top left corner      Step 3: Click on All calls/Inbox    Step 4: Cl...
Sun, 9 May, 2021 10:11 PM
How can you delete the users from your account?
Follow the below steps in order to delete users from your account:-  Log in to your CallHippo account Click on the Users section.   ...
Fri, 8 Oct, 2021 1:34 PM