FAQ

Default solution folder, feel free to edit or delete it.

What is the difference between Local Presence and Smart Switch?
What Is  Smart Switch? Smart Switch is an intelligent call-routing feature within CallHippo's virtual phone system. It empowers users to main...
Mon, 7 Jul, 2025 2:59 PM
‘Last Call Activity’ and ‘Last Called By’: Details and Differences
Yes, CallHippo provides two helpful features to give you context about recent calls: Last Call Activity and Last Called By. These...
Mon, 7 Jul, 2025 3:04 PM
How do I enable/disable Voicemail Alert email notifications?
CallHippo allows you to receive email notifications when someone leaves you a voicemail. This feature ensures that you never miss important messages, even w...
Tue, 8 Jul, 2025 11:14 AM
Why is there a minimum $10 charge for calling credits?
We set a $10 minimum for calling credits because our margin on VoIP services is very low. Each transaction processed through our payment gateway (Stripe) in...
Tue, 8 Jul, 2025 11:16 AM
CallHippo vs. Vonage (Why CallHippo Is Better)
What is CallHippo? CallHippo is a cloud-based business phone system designed to enhance communication and engagement. It offers virtual phone numbers, AI-...
Tue, 8 Jul, 2025 11:21 AM
Why CallHippo over Aircall?
What is CallHippo? CallHippo is a robust cloud communication platform that offers local and toll-free virtual phone numbers across 80+ countries. It offer...
Tue, 8 Jul, 2025 11:24 AM
How to set up the Welcome message?
A welcome message is an initial greeting presented to callers when they connect with your business through a phone system. This message se...
Tue, 8 Jul, 2025 11:32 AM
Multilingual or Multilevel IVR: Which Does Your Business Need?
Introduction: As businesses scale globally, effective call routing becomes essential for delivering seamless customer experiences. CallHippo offers two po...
Tue, 8 Jul, 2025 11:38 AM
User status in the CallHippo dialer
What is User Status? User Status indicates whether a user is available or unavailable on the dialer for any reason, such as "On Lunch," "In a...
Tue, 8 Jul, 2025 11:44 AM
How do I enable/disable Missed Call Alert notifications?
CallHippo gives you the flexibility to manage your call-related alerts efficiently, including missed call notifications. These alerts help ensure you never ...
Tue, 8 Jul, 2025 1:47 PM