FAQ

Default solution folder, feel free to edit or delete it.

What are Webhooks?
Webhooks are user-defined HTTP (Hypertext Transfer Protocol) call-backs. These call-backs may be maintained, modified, and managed by third-party users and ...
Mon, 1 Nov, 2021 1:30 PM
How to check the SMS status and send time from the activity feed?
Follow the steps given below to check the SMS status and send time from the activity feed :- Log in to your CallHippo Account. Click on Activity Feed...
Wed, 6 Oct, 2021 12:28 PM
How can we delete the teams that are not required?
Step 1: Login to your account (web.callhippo.com)          Step 2: Click on the Teams shown below.   Step 3: Click on the Delete icon to remove the...
Tue, 11 May, 2021 8:14 AM
What is Do Not Call (DNC)?
Do No Call selection can be done by the admin/owner only for the account. Step 1: Log into your CallHippo account https://web.callhippo.com/dashboard ...
Tue, 30 Apr, 2024 2:00 AM
How to disable/turn off Welcome Message?
This guide explains how to easily disable “Welcome Message” for a specific CallHippo phone number. Step 1: Log in to your CallHippo Dashboard https://web.c...
Mon, 26 Aug, 2024 10:12 PM
How to disable/turn off Call Queue?
To disable Call Queuing option, you need to follow these steps:   Step 1: Login to your Callhippo Account   Step 2: Click on Number >> Setti...
Tue, 11 May, 2021 8:40 AM
How to check the add-ons?
Below are the steps by which you can check the add-on: Login to your Callhippo Account (web.callhippo.com) Go to the Setting option> Your Plan. ...
Tue, 11 May, 2021 8:46 AM
Understand Team vs. User Number Allocation in CallHippo
In CallHippo, phone numbers can be assigned at two levels: Teams and Users.  Here’s how they differ: Allocating a Nu...
Fri, 28 Mar, 2025 12:57 AM
How to name the number of your CallHippo account?
Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard Step 2: Click on "Number and DID" on the left-hand side panel...
Tue, 6 Aug, 2024 9:26 PM
Where to check if the particular campaign is active in Voice Broadcast Campaign?
Step 1: Login to your account (web.callhippo.com). Step 2: Click on the Voice Broadcast as shown below:     Step 3: Check if the particular campa...
Tue, 18 May, 2021 8:01 AM