FAQ

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Capturing Call Insights: Notes & Dispositions in CallHippo
CallHippo allows agents to take manual notes during and after calls. While being on a call, you can find the blank space on the dialer to add notes o...
Mon, 7 Jul, 2025 2:56 PM
What is the difference between Local Presence and Smart Switch?
What Is  Smart Switch? Smart Switch is an intelligent call-routing feature within CallHippo's virtual phone system. It empowers users to main...
Mon, 7 Jul, 2025 2:59 PM
‘Last Call Activity’ and ‘Last Called By’: Details and Differences
Yes, CallHippo provides two helpful features to give you context about recent calls: Last Call Activity and Last Called By. These...
Mon, 7 Jul, 2025 3:04 PM
How do I enable/disable Voicemail Alert email notifications?
CallHippo allows you to receive email notifications when someone leaves you a voicemail. This feature ensures that you never miss important messages, even w...
Tue, 8 Jul, 2025 11:14 AM
Why is there a minimum $10 charge for calling credits?
We set a $10 minimum for calling credits because our margin on VoIP services is very low. Each transaction processed through our payment gateway (Stripe) in...
Tue, 8 Jul, 2025 11:16 AM
CallHippo vs. Vonage (Why CallHippo Is Better)
What is CallHippo? CallHippo is a cloud-based business phone system designed to enhance communication and engagement. It offers virtual phone numbers, AI-...
Tue, 8 Jul, 2025 11:21 AM
Why CallHippo over Aircall?
What is CallHippo? CallHippo is a robust cloud communication platform that offers local and toll-free virtual phone numbers across 80+ countries. It offer...
Tue, 8 Jul, 2025 11:24 AM
How to set up the Welcome message?
A welcome message is an initial greeting presented to callers when they connect with your business through a phone system. This message se...
Tue, 8 Jul, 2025 11:32 AM
Multilingual or Multilevel IVR: Which Does Your Business Need?
Introduction: As businesses scale globally, effective call routing becomes essential for delivering seamless customer experiences. CallHippo offers two po...
Tue, 8 Jul, 2025 11:38 AM
User status in the CallHippo dialer
What is User Status? User Status indicates whether a user is available or unavailable on the dialer for any reason, such as "On Lunch," "In a...
Tue, 8 Jul, 2025 11:44 AM