FAQ

Default solution folder, feel free to edit or delete it.

What is the difference between Local Presence and Smart Switch?
What Is  Smart Switch? Smart Switch is an intelligent call-routing feature within CallHippo's virtual phone system. It empowers users to main...
Mon, 7 Jul, 2025 2:59 PM
‘Last Call Activity’ and ‘Last Called By’: Details and Differences
Yes, CallHippo provides two helpful features to give you context about recent calls: Last Call Activity and Last Called By. These...
Mon, 7 Jul, 2025 3:04 PM
How do I enable/disable Voicemail Alert email notifications?
How do I enable/disable Voicemail Alert email notifications? CallHippo allows you to receive email notifications when someone leaves you a voicemail. This...
Tue, 30 Dec, 2025 12:31 PM
Why is there a minimum $10 charge for calling credits?
We keep a $10 minimum recharge to ensure fair and transparent pricing which includes a fixed transaction fee. Smaller top-ups wou...
Thu, 22 Jan, 2026 8:56 PM
CallHippo vs Vonage: Why CallHippo Wins
What is CallHippo?  CallHippo is a cloud-based business phone system with virtual numbers, AI-powered tools, WhatsApp Business, and call analytics—...
Thu, 22 Jan, 2026 8:59 PM
Why CallHippo over Aircall?
Why Choose CallHippo Over Aircall? 🚀 What Is CallHippo? CallHippo is an advanced cloud communication platform offering local & toll-free nu...
Tue, 30 Dec, 2025 12:44 PM
How to set up the Welcome message?
A welcome message is an initial greeting presented to callers when they connect with your business through a phone system. This message se...
Tue, 8 Jul, 2025 11:32 AM
Multilingual or Multilevel IVR: Which Does Your Business Need?
Introduction: As businesses scale globally, effective call routing becomes essential for delivering seamless customer experiences. CallHippo offers two po...
Tue, 8 Jul, 2025 11:38 AM
User status in the CallHippo dialer
What is User Status? User Status indicates whether a user is available or unavailable on the dialer for any reason, such as "On Lunch," "In a...
Tue, 8 Jul, 2025 11:44 AM
How do I enable/disable Missed Call Alert notifications?
How do I enable/disable Missed Call Alert notifications? CallHippo gives you the flexibility to manage your call-related alerts efficiently, including mis...
Tue, 30 Dec, 2025 12:58 PM