FAQ

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Custom Caller ID: Explanation and Setup
The Custom Caller ID feature allows you to display a different number—one that you already have access to—when making outgoing calls from ...
Fri, 11 Jul, 2025 1:53 PM
How to Restrict Incoming Calls?
The "Restrict Incoming Calls" is a functionality in the CallHippo user settings that, when enabled, prevents the user from receiving any incoming ...
Fri, 11 Jul, 2025 2:11 PM
Shift Management: What is it and how to use it?
The Shift Management feature allows you to set specific working hours for each user in your CallHippo account. This ensures that calls are...
Sat, 12 Jul, 2025 5:11 PM
What is Auto Answer for Incoming Calls?
The Auto Answer feature automatically answers incoming calls from the auto dialer and CRM telephony in just 2 s...
Sat, 12 Jul, 2025 5:15 PM
User Extensions: Easily Call Users Internally
A User Extension is a unique three-digit number assigned to each user or sub-user within your CallHippo account. It allows internal team m...
Sat, 12 Jul, 2025 5:22 PM
How to bulk download call recordings?
CallHippo allows you to download multiple call recordings at once—up to 100 recordings at a time—making it easy to manage and archive important conversation...
Sat, 12 Jul, 2025 6:29 PM
What is ‘Disclaimer’? How to use it?
The Disclaimer feature in CallHippo allows users to play a pre-recorded message during a live call. This message—also called a disclaimer—...
Sat, 12 Jul, 2025 6:33 PM
Contacts in CallHippo Dialer
The Contacts section in CallHippo makes it easy to organize and manage customer details in one place. You can quickly add a new contact by entering key info...
Sat, 12 Jul, 2025 6:41 PM
Shared Inbox in CallHippo Dialer
The Shared Inbox in CallHippo works much like an email inbox—but instead of messages, it brings together all your unseen call act...
Sat, 12 Jul, 2025 6:55 PM
Change Your CallHippo Password from the Dashboard
If you're already logged in to your CallHippo account and want to update your password, you can do so easily from your profile settings. Regula...
Sat, 12 Jul, 2025 7:45 PM