FAQ
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The Custom Caller ID feature allows you to display a different number—one that you already have access to—when making outgoing calls from ...
Fri, 11 Jul, 2025 1:53 PM
The "Restrict Incoming Calls" is a functionality in the CallHippo user settings that, when enabled, prevents the user from receiving any incoming ...
Fri, 11 Jul, 2025 2:11 PM
The Shift Management feature allows you to set specific working hours for each user in your CallHippo account. This ensures that calls are...
Sat, 12 Jul, 2025 5:11 PM
The Auto Answer feature automatically answers incoming calls from the auto dialer and CRM telephony in just 2 s...
Sat, 12 Jul, 2025 5:15 PM
A User Extension is a unique three-digit number assigned to each user or sub-user within your CallHippo account. It allows internal team m...
Sat, 12 Jul, 2025 5:22 PM
CallHippo allows you to download multiple call recordings at once—up to 100 recordings at a time—making it easy to manage and archive important conversation...
Sat, 12 Jul, 2025 6:29 PM
The Disclaimer feature in CallHippo allows users to play a pre-recorded message during a live call. This message—also called a disclaimer—...
Sat, 12 Jul, 2025 6:33 PM
The Contacts section in CallHippo makes it easy to organize and manage customer details in one place. You can quickly add a new contact by entering key info...
Sat, 12 Jul, 2025 6:41 PM
The Shared Inbox in CallHippo works much like an email inbox—but instead of messages, it brings together all your unseen call act...
Sat, 12 Jul, 2025 6:55 PM
If you're already logged in to your CallHippo account and want to update your password, you can do so easily from your profile settings. Regula...
Sat, 12 Jul, 2025 7:45 PM