FAQ

Default solution folder, feel free to edit or delete it.

How to update the card details?
By using this functionality the user can update the card details and can change the payment method. Step 1: Go to the CallHippo dashboard.   St...
Tue, 5 Dec, 2023 3:52 PM
Why does the Call Status shows as “call not setup”? What does that mean?
When the user has set custom availability and “after work hour message”, call status will be “call not setup” and message will be “caller tried to call out ...
Thu, 1 Jul, 2021 6:48 AM
How to set availability hours for a number?
Mon, 21 Mar, 2022 7:32 PM
What are additional call charges for machine detection?
From the CallHippo Dashboard,  users can enable Machine Detection from User settings.  An additional charge of $0.02 /call will apply if users enable this...
Wed, 24 Nov, 2021 3:41 PM
How to log in using the Magic link?
Magic link is used for logging in to CallHippo without entering the password. By clicking on the magic link or button, the user can log in to the CallHi...
Thu, 24 Nov, 2022 7:00 PM
What is a Complaint Call Recording?
Compliance Call Recording is the process of ensuring that the recording of phone calls is legally compliant with various state and international laws and re...
Thu, 1 Jul, 2021 8:29 AM
How to enable Compliance call recording?
Here are the steps to enable Compliance Call Recording -    Step 1: Login to your account (web.callhippo.com)   Step 2: Go to the Settings on the...
Thu, 1 Jul, 2021 8:33 AM
How to update card details/payment method?
Through this user can update the card details and can change the payment method. Step 1: Go to the Callhippo dashboard.   Step 2: Go to Plan an...
Mon, 15 Jul, 2024 5:42 PM
How to change opening hours?
Step 1: Go to the dashboard   Step 2: Go to Numbers    Step 3: Click on Number settings icon   Step 4: Scroll to the section “Opening h...
Mon, 17 Oct, 2022 6:16 PM
How to set price cap?
Control your spending with CallHippo's Price Cap feature! This allows you to set a maximum amount you're willing to pay per minute for outgoing call...
Mon, 26 Aug, 2024 10:13 PM