FAQ

Default solution folder, feel free to edit or delete it.

How to add dashboard users?
There are two ways to add a dashboard user- To invite a new user as a dashboard user. Make your existing user a dashboard user. To inv...
Mon, 19 Feb, 2024 12:04 PM
How does Campaign Management work?
It aids in the analysis of data for various campaigns and the measurement of sales agent productivity for various campaigns. You can measure team productivi...
Wed, 7 Sep, 2022 4:30 PM
How to de-allocate / remove allocated numbers from the Integrated CRM?
First, you need to integrate the Callhippo with any tool. If your number is associated with the CRM/tool for the calling and SMS activity and you want it to...
Wed, 7 Sep, 2022 4:35 PM
Carrier partners SMS compliance
General adherence practice - The following are some general best practices: Get opt-in consent from each end user before sending any communication to...
Fri, 16 Sep, 2022 10:22 AM
How to integrate Azure AD SSO with CallHippo?
Activate SSO Integration with CallHippo: 1) Log in to your CallHippo account. 2) Navigate to the side menu and click on Integrations. 3) Sear...
Wed, 30 Oct, 2024 5:37 PM
How to enable International SMS services?
This will help you to send the messages internationally, it means you can send the message to any country if they are not restricted. Step 1: Login ...
Fri, 30 Sep, 2022 7:54 PM
How can Owner change sub-users email addresses?
If the Owner wants to change the email address of their respective sub-users, they can change it. Step 1: Owners can change the email address of any...
Fri, 30 Sep, 2022 8:07 PM
How to Integrate Freshwork with CallHippo?
The followings are the steps to perform for Freshwork Integration:     Step 1. Log in to your Freshworks account.     Step 2. Click on the profile icon ...
Fri, 17 Nov, 2023 12:18 PM
What is an Abandonment Rate Report?
The Abandonment rate report gives the country-wise summary of calls that went unattended by the agents.  Country - It will show the names of the countries...
Wed, 14 Feb, 2024 3:34 PM
How to Submit SMS Verification/ A2P verification?
What is A2P (Application to Person) A2P (Application-to-Person) messaging, refers to text messages sent from an application to a person's mobile phone....
Fri, 11 Oct, 2024 4:30 PM