FAQ

Default solution folder, feel free to edit or delete it.

What does the Privacy Feature do in CallHippo?
Enabling the Privacy Feature in ControlHippo prevents it from accessing personal chats of your WhatsApp account and disables the synchronization of personal...
Mon, 21 Sep, 2026 11:21 AM
How to integrate Facebook Messenger Page with CallHippo?
Step 1: Log in to the Callhippo Dashboard. Step 2 : Go to the Integration section. Step 3: Click on the Omni channel option from th...
Tue, 22 Sep, 2026 10:57 AM
How to Connect to the Telegram Channel in CallHippo?
Step 1: Log in to the CallHippo Dashboard. Step 2 : Go to the Integration section. Step 3: Click on the Omni channel option from the Int...
Mon, 21 Sep, 2026 6:32 PM
How to integrate Chatbot with CallHippo?
Step 1: Login to CallHippo account Step 2 : Go to the Integration section. Step 3: Click on the Omni channel option from the Int...
Mon, 21 Sep, 2026 5:36 PM
FAQ: How to Add a Channel in CallHippo
Q1: How do I add a channel in Callhippo? A: Log in to the dashboard, go to the Channels section, find the channel you want, click "Connect" below ...
Tue, 22 Sep, 2026 10:41 AM
How to Set Auto-Reply Function?
What is the Auto Reply feature? The Auto Reply feature allows users to set custom hours when they are unavailable to receive calls or messages. During these...
Tue, 22 Sep, 2026 12:14 PM
WABA Message Charges
CallHippo WABA (WhatsApp Business API) allows you to connect with your customers through WhatsApp. Message charges are applicable based on the type of messa...
Sat, 26 Sep, 2026 8:21 PM
What Are Templates in WhatsApp Business API?
WhatsApp templates are pre-approved message formats used to send business-initiated messages to customers. They are commonly used for notifications, updates...
Sat, 26 Sep, 2026 8:25 PM
Utility vs. Marketing Templates: Key Differences
WhatsAppBusiness API templates are categorized based on their purpose. The two commonly used categories are Utility and Marketing...
Sat, 26 Sep, 2026 8:28 PM
WhatsApp Account Banned/Blocked
If your WhatsApp account has been banned, you may see the following message when opening WhatsApp: "This account is not allowed to use WhatsApp or re...
Sat, 26 Sep, 2026 8:30 PM