FAQ

Default solution folder, feel free to edit or delete it.

How owner can enable/disable the Blacklist feature right from their sub-users?
If you don’t want your users to block/unblock the incoming calls from the Webapp and Web dialer, then you can follow the below-mentioned steps- Step 1...
Fri, 28 Oct, 2022 7:30 AM
How can the Owner not give access to the leaderboard?
If the Owner doesn’t want their users to view and edit the Leaderboard then Owner can disable the rights from the Settings of the Callhippo.  Here are...
Fri, 28 Oct, 2022 7:35 AM
What is Internal and External Call Transfer?
Internal Call Transfer- Follow the steps given below: Log in to your CallHippo Dialer. Dial a number and during the ongoing call, click on the Fo...
Fri, 28 Oct, 2022 7:44 AM
Campaign Registry Requirements for U.S. Texting
Learn more about U.S. requirements for SMS messaging campaigns. As part of the U.S. phone industry’s efforts to protect consumers and improve the deli...
Mon, 9 Jan, 2023 3:59 PM
A2P 10DLC - Campaigns, Trust Scores, and Rate Limits
Learn more about A2P 10DLC Campaigns, Trust Scores, and Rate Limits. Campaigns are one of the key elements of the A2P 10DLC registration process and each ...
Tue, 27 Dec, 2022 5:47 PM
Messaging Compliance for Toll-Free US/Canada Numbers
Learn how to verify your Toll-Free US/Canada numbers for messaging compliance. Submit your US/Canada Toll-Free Number Verification here! ⚠️ Please n...
Tue, 27 Dec, 2022 5:40 PM
How to register for an A2P Certificate to use SMS services?
    As part of the U.S. phone industry’s efforts to protect consumers and improve the delivery of legitimate text messages, organizations that send th...
Fri, 5 May, 2023 12:43 PM
How to manage "User Status" for Users?
Let's understand first, what is "User Status". The “User Status” defines the logout/unavailability reasons of a user. This feature allow...
Thu, 15 Feb, 2024 1:23 PM
What is User Status Report?
What is User Status?    The “User Status” defines the logout/unavailability reasons of a user. The "User Status report" provides a compr...
Wed, 14 Feb, 2024 4:00 PM
How to integrate CallHippo with Kylas CRM?
Setup Kylas CRM Account: 1- Log in to your Kylas CRM account.      2- Go to Settings and Move to integrations sections.    3- Now click on th...
Thu, 25 Jul, 2024 6:16 PM