FAQ

Default solution folder, feel free to edit or delete it.

Why personal email addresses are not accepted in Callhippo?
CallHippo is a Virtual phone system geared towards businesses. We like to keep the best interests of our customers at the center of our policies. We d...
Mon, 24 May, 2021 1:00 PM
I don’t have a business domain but I want to sign up for CallHippo?
As part of our anti-fraud policies, you cannot sign up for CallHippo with a personal email. Instead, you need an official, business-affiliated email to sign...
Wed, 24 Nov, 2021 5:16 PM
I am getting ‘Please make sure you Microphone permissions are properly Enabled.’ in the dialer.
This error can come if your Google Chrome version is not updated. Here is the link that explains how to update Google Chrome version - https://sup...
Thu, 21 Feb, 2019 3:24 PM
My earphones/microphone/headphones are connected but it is still throwing an error.
This error can come if your Google Chrome version is not updated. Here is the link that explains how to update Google Chrome version - https://su...
Mon, 24 May, 2021 1:00 PM
What are the best practices to use CallHippo?
Network Requirements Try having a minimum of 16kbps per agent per call. You can gauge your network connectivity using any of the best recommended online...
Wed, 24 Nov, 2021 5:17 PM
What are the network requirements to use CallHippo?
Network Requirements   A minimum of 16kbps per agent per call is required. In addition, you can gauge your network connectivity using any of the best re...
Wed, 24 Nov, 2021 5:18 PM
What type of headphones should I use?
Please test the microphone before starting to use the same for calls. Yes, users can use the Bluetooth headset. You can use a 3.5mm headset or Bluetooth...
Wed, 24 Nov, 2021 5:20 PM
What type of earphone jack is supported by CallHippo?
Please test the microphone before starting to use the same for calls. Yes, users can use the Bluetooth headset. You can use a 3.5mm headset or Bluet...
Wed, 24 Nov, 2021 5:21 PM
Why my microphone is not working with CallHippo?
Network Requirements Minimum 16kbps per agent per call. You can gauge your network connectivity using any of the best recommended online speed test ...
Wed, 6 Mar, 2019 4:43 PM
Can a user use a Bluetooth headset with CallHippo?
Please test the microphone before starting to use the same for calls. Yes, users can use the Bluetooth headset. You can use a 3.5mm headset or Bluetooth...
Wed, 24 Nov, 2021 5:22 PM