FAQ

Default solution folder, feel free to edit or delete it.

What are Audit Logs?
The Audit Logs section in CallHippo provides a comprehensive record of all user activities and administrative actions performed within yo...
Sat, 12 Jul, 2025 6:23 PM
Post Call Survey: Defination, Benefits and Steps To Enable
A post-call survey is a mechanism that allows businesses to gather immediate feedback from customers following an interaction. Typically conducted through I...
Fri, 28 Mar, 2025 5:47 PM
How to tag calls in the web app?
What is Call Tagging? Call tagging is a feature that allows businesses to categorize and label calls with specific tags or keywords. This helps in organiz...
Fri, 28 Mar, 2025 5:54 PM
How to receive reports on email?
CallHippo provides detailed call reports that track the total call history of all users within an account. These reports can be automatically sent via email...
Fri, 28 Mar, 2025 5:58 PM
What is Voice Broadcast & How to Access It in Your CallHippo Account?
What is Voice Broadcasting? Voice broadcasting is a communication technology that enables businesses to send pre-recorded voice messages to a large number...
Fri, 28 Mar, 2025 7:06 PM
How to retrieve previous call details from the activity feed?
Why Do You Need to Retrieve Call Details? (Use Cases) Call Follow-ups – Check past call details before reconnecting with a customer. Iss...
Fri, 28 Mar, 2025 7:10 PM
Port your number into CallHippo: Process, timeline, and charges
What is Number Porting? Number porting, also known as phone number portability, allows businesses to transfer their existing phone numbers from one servic...
Fri, 27 Jun, 2025 11:49 AM
Difference Between a Welcome Message and an IVR
1. Definition Welcome Message:  A pre-recorded greeting plays when a caller dials your business number before the call is connected to an agent o...
Mon, 31 Mar, 2025 12:29 PM
Power Dialer vs. Parallel Dialer vs. Speed to Dial
Power Dialer vs. Parallel Dialer vs. Speed to Dial     Feature Power Dialer Parallel Dialer Speed to Dial ...
Wed, 11 Jun, 2025 6:19 PM
What is Integration in CallHippo?
CallHippo allows quick integration with 100+ software like CRM, helpdesks, communications etc.  Once you integrate your CRM, all your CRM contacts get syn...
Wed, 24 Nov, 2021 4:14 PM