FAQ

Default solution folder, feel free to edit or delete it.

How to add default country code on the dialer?
To set a default country code in CallHippo, follow these steps: Log in to Your CallHippo Account: Access your CallHippo dialer using your credent...
Fri, 28 Mar, 2025 2:33 PM
Difference between ‘Custom Hours’ and ‘Always Open’ for User
Custom Hours – The user will receive calls only in available hours, else the calls will  go to voicemail.  Always Open – If you want to ...
Fri, 11 Dec, 2020 12:42 PM
How to import/export contacts in CallHippo?
Managing your contacts in CallHippo involves importing them into the system and exporting them when needed. Here's how you can do both: Step 1:&am...
Fri, 28 Mar, 2025 2:22 PM
How to Switch Between Numbers in the CallHippo Dialer While Dialling?
To switch between different phone numbers in your CallHippo dialer, follow these steps: Log into Your CallHippo Account: Login to your callhippo dialer...
Fri, 28 Mar, 2025 2:44 PM
How to check instant solutions for frequently asked questions and issues faced by users?
If you're using CallHippo and come across a feature that's a bit tricky, you can simply find help in the "Need Help" section. There, you&#...
Mon, 26 Aug, 2024 9:58 PM
Will the caller get charged if I purchase US toll-free number?
If you have a US toll-free number and someone calls you from a US number, your caller won’t get charged. However, your credits/free minutes might get deduct...
Mon, 4 Jan, 2021 1:36 PM
What are Audit Logs?
Audit Logs” section provides a detailed record of activities performed within the account.  Here’s how to access it: Step 1: Log in to your CallHippo D...
Mon, 26 Aug, 2024 10:00 PM
What is Shared inbox?
The Shared Inbox is similar to a regular message inbox. However, It displays all your unseen call logs from the dialer, including: Missed calls Voi...
Mon, 26 Aug, 2024 10:02 PM
Post Call Survey: Defination, Benefits and Steps To Enable
A post-call survey is a mechanism that allows businesses to gather immediate feedback from customers following an interaction. Typically conducted through I...
Fri, 28 Mar, 2025 5:47 PM
How to tag calls in the web app?
What is Call Tagging? Call tagging is a feature that allows businesses to categorize and label calls with specific tags or keywords. This helps in organiz...
Fri, 28 Mar, 2025 5:54 PM