FAQ

Default solution folder, feel free to edit or delete it.

Where can I download the list of users from?
You can easily download a list of all users in your CallHippo account directly from the web dashboard. This export includes key details like name, email, av...
Sat, 12 Jul, 2025 6:45 PM
How to add members to an already existing Team?
If you’ve already created a Team in your CallHippo account and need to expand it, you can easily add more members at any time. Whether you're onboarding...
Fri, 18 Jul, 2025 7:26 AM
What is Skill-Based Routing?
Skill-Based Routing in CallHippo allows you to direct incoming calls to the most suitable team based on the caller's selection and the team’s area of ex...
Sat, 12 Jul, 2025 5:55 PM
How can I call the other team if the whole team is busy?
In CallHippo, you can create and manage multiple teams by adding sub-users under the Teams section. To ensure client calls are always answ...
Fri, 18 Jul, 2025 7:31 AM
What is a Call Status Report?
 With Call Status Report, you will now be able to view the status of all the calls including the total calls made, right on your screen. If the call is ...
Wed, 14 Feb, 2024 3:23 PM
Holidays feature: Explanation, Use, and Guide
Setting up a holiday-specific greeting or voicemail in CallHippo ensures that your callers receive appropriate messages during holidays or office closures....
Fri, 18 Jul, 2025 7:05 AM
User Role System
CallHippo lets you assign different roles to users and set up reporting relationships to create a clear team hierarchy. This helps you manage teams under on...
Sat, 12 Jul, 2025 6:14 PM
Incoming call not forwarded to FTD number
When to refer to this FAQ ? When FTD is on but incoming call is not getting forwarded to FTD number.  Steps to Follow Check us...
Thu, 28 Apr, 2022 1:08 PM
Invoices are not getting delivered to email address
When to refer to this FAQ ? When user is not getting invoices in the email .  Steps to Follow Check if mail send is YES from charg...
Thu, 28 Apr, 2022 1:12 PM
How to update CNAM?
What is CNAM? Caller ID Name (CNAM) is a service used in telephone networks to provide the name of the calling party. The name can be a business or pe...
Wed, 22 May, 2024 11:24 PM