FAQ

Default solution folder, feel free to edit or delete it.

How to change sub-user email address?
The steps to change the email address of the sub-user are: Step 1. Click on User menu  Step 2. Go to Profile Step 3. Edit email ...
Tue, 9 Jul, 2024 12:51 AM
How to add multiple contacts?
You can add multiple numbers in a single contact. The steps are as follows: Open the CallHippo Dialer Open the Menu section  ...
Fri, 1 Oct, 2021 12:50 PM
How do I set custom ringing time?
CallHippo allows you to customize the ringing time for your incoming calls. You can decide how many times you want an incoming call to ring before sending t...
Mon, 1 Nov, 2021 4:09 PM
How to add a new number in your account?
Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard Step 2: Click on "Number and DID" on the left-hand side panel...
Tue, 9 Jul, 2024 12:51 AM
How to allow permissions on the dialer?
For MacBook and Windows:  Click on the “Lock” icon on the top-left corner of your Google Chrome browser. Make sure that the “Microphone”, “Notifica...
Wed, 24 Nov, 2021 5:30 PM
How to blacklist a number from the CallHippo web dialer?
Step 1: Log into your CallHippo dialer https://dialer.callhippo.com/dial Step 2: On the left-hand side of the dialer, tap the icon consisting of three...
Tue, 9 Jul, 2024 12:49 AM
How to view the sub-user activity feed as per the allocated number?
Only the admin account can provide the module rights to the sub-users. If sub-users want to see the activity feed as per the allocated num...
Tue, 2 Nov, 2021 3:09 PM
How to create a team and how to set a call cascading order?
You can create teams so that you can redirect the incoming calls to several agents which can be cascaded in the three orders  Simultaneously, Fixed and Roun...
Mon, 18 Apr, 2022 6:02 PM
How to change telephone network providers with Smart Switch?
A telephony service provider is nothing but the software interface to a physical telephony device that can be accessed programmatically to perform actions s...
Wed, 24 Nov, 2021 5:32 PM
What is CallHippo’s SMS character limit?
A single message can accommodate up to 1600 characters. However, the cost of an SMS is calculated based on 160 characters per SMS, which means if you sen...
Sat, 17 Aug, 2024 5:07 PM