FAQ

Default solution folder, feel free to edit or delete it.

Troubleshooting steps if having call quality issues.
Here are a few steps: Step 2: Try to switch internet connection and try another call- If you’re using a wifi network then switch to th...
Wed, 22 May, 2024 11:24 PM
Bitrix24 - CallHippo integration
If you are looking to activate your Bitrix24 integration with CallHippo, here are the steps you need to follow. Setup Bitri...
Fri, 25 Jul, 2025 4:22 PM
How to integrate Keap with CallHippo
In your CallHippo account 1. log in to your CallHippo account. 2. Go to the left sidebar menu and click on Integrations. 3. Select Keap and click on C...
Thu, 25 Aug, 2022 4:49 PM
Dashboard User: Explained
A Dashboard User in CallHippo is an admin who has access to the CallHippo dashboard to manage users, monitor calls, view analytics, and co...
Sat, 12 Jul, 2025 6:18 PM
What is Campaign Management?
What is Campaign Management? Campaign management refers to the process of planning, executing, tracking, and analyzing marketing or sales campaigns to ach...
Sun, 13 Apr, 2025 5:12 PM
How to Allocate or Deallocate Numbers from an Integrated CRM
If you've connected your CallHippo account with a CRM or any third-party tool for calling and SMS activities, you may want to manage which numbers are l...
Sat, 12 Jul, 2025 7:20 PM
Carrier partners SMS compliance
General adherence practice - The following are some general best practices: Get opt-in consent from each end user before sending any communication to...
Fri, 16 Sep, 2022 10:22 AM
How to integrate Entra ID SSO with CallHippo?
Activate Entra ID SSO (Formerly Azure AD) Integration with CallHippo: 1) Log in to your CallHippo account. 2) Navigate to the side menu and click on&...
Wed, 18 Jun, 2025 5:14 PM
How to Integrate Freshwork with CallHippo?
The followings are the steps to perform in Freshwork for Integration:     Step 1. Log in to your Freshworks account. &nbs...
Tue, 20 May, 2025 7:31 PM
What is an Abandonment Rate Report?
The Abandonment Rate Report helps you measure how often incoming or power dialer calls go unanswered—an essential metric for evaluating call handling effici...
Fri, 11 Jul, 2025 1:00 PM