FAQ

Default solution folder, feel free to edit or delete it.

How to delete a number?
Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard Step 2: Click on "Number and DID" in the left-hand side panel...
Mon, 19 Feb, 2024 9:06 PM
How to delete a contact from the dialer?
You can delete unwanted contacts from your dialer. The steps are as follows:- Open the CallHippo Dialer Open the Menu section  O...
Mon, 11 Oct, 2021 1:24 PM
How to delete a user?
Step 1: Log into your CallHippo account https://web.callhippo.com/dashboard Step 2: Navigate to Users & Performance in the left menu, and then cli...
Tue, 9 Jul, 2024 12:49 AM
Why is the Number Or User time zone needed?
The number/user time zone defines the availability of the user or number. When you set the custom availability on the number/user, the system will pl...
Tue, 18 Oct, 2022 11:48 AM
How to clear browsing history in Chrome?
Browsers tend to hold onto information, and this can cause problems with loading websites. It is a good idea to clear your browser history because it preven...
Wed, 24 Nov, 2021 5:33 PM
Virtual numbers and third-party verification
Virtual numbers might not be considered as valid numbers by certain third party applications/merchants. This is solely on their discretion whether or not th...
Tue, 24 Nov, 2020 6:18 PM
What is User Availability?
User Availability feature helps account owners to set custom hours for the specific time/shift for the users in which they will be able to receive the incom...
Tue, 9 Jul, 2024 12:49 AM
How to check Available Credits for your account?
You can also check the calling credit details directly from the dashboard's left-hand side, attached a screenshot for your reference. You can als...
Tue, 9 Jul, 2024 12:49 AM
How to check available ‘Custom Plan Minutes’?
Step 1- Sign in to your account web.callhippo.com Step 2- Once signed in, go to Settings > Your Plan. Under the Custom Plan Details, you wil...
Fri, 27 Nov, 2020 7:22 PM
Is Australian number portable to CallHippo?
Yes, you can port your Australian numbers to CallHippo. Below are the requirements for porting Australian phone numbers into CallHippo. Letter of A...
Tue, 5 Oct, 2021 12:19 PM