FAQ

Default solution folder, feel free to edit or delete it.

How to analyse user productivity?
You can check the user productivity by using the Reports section on the dashboard that will give you an overview of the User status to check the login hours...
Tue, 9 Jul, 2024 12:50 AM
How to change user name?
Follow the steps given below to change your username:- Log in to your CallHippo Account.  Click on Users on the left menu panel. ...
Mon, 11 Oct, 2021 1:07 PM
How to delete a number?
Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard Step 2: Click on "Number and DID" in the left-hand side panel...
Mon, 19 Feb, 2024 9:06 PM
How to delete a contact from the dialer?
You can delete unwanted contacts from your dialer. The steps are as follows:- Open the CallHippo Dialer Open the Menu section  O...
Mon, 11 Oct, 2021 1:24 PM
How to delete a user?
Step 1: Log into your CallHippo account https://web.callhippo.com/dashboard Step 2: Navigate to Users & Performance in the left menu, and then cli...
Tue, 9 Jul, 2024 12:49 AM
Why is the Number Or User time zone needed?
The number/user time zone defines the availability of the user or number. When you set the custom availability on the number/user, the system will pl...
Tue, 18 Oct, 2022 11:48 AM
How to clear browsing history in Chrome?
Browsers tend to hold onto information, and this can cause problems with loading websites. It is a good idea to clear your browser history because it preven...
Wed, 24 Nov, 2021 5:33 PM
Virtual numbers and third-party verification
Virtual numbers might not be considered as valid numbers by certain third party applications/merchants. This is solely on their discretion whether or not th...
Tue, 24 Nov, 2020 6:18 PM
What is User Availability?
User Availability feature helps account owners to set custom hours for the specific time/shift for the users in which they will be able to receive the incom...
Tue, 9 Jul, 2024 12:49 AM
How to check Available Credits for your account?
You can also check the calling credit details directly from the dashboard's left-hand side, attached a screenshot for your reference. You can als...
Tue, 9 Jul, 2024 12:49 AM