FAQ

Default solution folder, feel free to edit or delete it.

How to upgrade or downgrade the plan from the dashboard?
Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard Step 2: Navigate to the top right-hand side of th...
Thu, 27 Mar, 2025 5:47 PM
How to cancel the account?
Step 1: Log in to the CallHippo dashboard https://web.callhippo.com/dashboard Step 2: Navigate to the top right-hand side of the page and click on the pro...
Mon, 19 Feb, 2024 9:15 PM
How to Set a Default Number for Outgoing Calls
Step 1: Log into your CallHippo account https://web.callhippo.com/dashboard Step 2: Navigate to Users & Performance in the left menu, and...
Wed, 26 Mar, 2025 1:45 PM
How to set-up outgoing call price limit?
This feature has been developed by keeping in mind that the users might not be aware of the per-minute calling cost of all the countries. Additionally, as a...
Tue, 9 Jul, 2024 12:49 AM
How to Restrict Agents from Calling High-Cost Countries
You can do this by setting the outgoing call cost per minute this feature was designed to help agents who may not know the per-minute calling costs for all ...
Wed, 26 Mar, 2025 2:57 PM
What is a Magic Link and How to Generate One?
A Magic Link in CallHippo is a secure and convenient way to grant users access to their accounts without needing a password. When a us...
Wed, 26 Mar, 2025 2:59 PM
How to enable Audio Permissions in your Browser?
For MacBook and Windows please follow the below steps Step 1: Click the “Lock” icon in the top-left corner of your Google Chrome browser. Step 2: Sele...
Wed, 26 Mar, 2025 3:44 PM
How to Hard Reload Dialer in Google Chrome browser?
To perform a hard reload, users can use keyboard shortcuts or browser options. For Windows users, pressing Ctrl+R, Ctrl+Shift+R, or Ctrl+F5 achieves this. F...
Tue, 26 Mar, 2024 11:05 PM
How to Hard Reload the dialer in Google Chrome browser in MacBook?
For MacBook and Windows:  Click on the “Lock” icon on the top-left corner of your Google Chrome browser. Make sure that the “Microphone”, “Noti...
Wed, 24 Nov, 2021 5:29 PM
How can a admin change sub-user email address?
To change a sub-user's email address in CallHippo, you will need to delete the existing user and re-invite them with the new email address. Follow these...
Wed, 26 Mar, 2025 4:12 PM