FAQ
Default solution folder, feel free to edit or delete it.
If you’ve created teams in CallHippo that are no longer needed, it’s a good idea to clean them up to keep your account organized and easy to manage. This ar...
Sat, 12 Jul, 2025 5:57 PM
What Does Number Allocation Mean in CallHippo?
Number allocation in CallHippo refers to assigning a virtual phone number to either an individual user (age...
Mon, 20 Apr, 2026 1:50 PM
Managing multiple phone numbers across teams, regions, or campaigns can get complex. CallHippo’s Number Naming feature helps you stay orga...
Mon, 29 Dec, 2025 2:57 PM
Call recording rights: Explained
CallHippo provides a flexible way for admins to manage access to call recordings, helping maintain privacy, security, and...
Tue, 30 Dec, 2025 12:55 PM
Compliance Call Recording is the process of ensuring that the recording of phone calls is legally compliant with various state and international laws and re...
Mon, 20 Apr, 2026 1:55 PM
Here are the steps to enable Compliance Call Recording -
Step 1: Log in to your account (web.callhippo.com)
 ...
Mon, 20 Apr, 2026 1:56 PM
What is the “Price Cap” or “Outgoing Call Price Limit” feature? Price Cap is a cost-control feature that allows VoIP account owners or admins to set a maxi...
Mon, 29 Dec, 2025 2:44 PM
Reports Download Rights: Explained
In CallHippo, only Owner accounts can control which sub-users are allowed to download call reports from the dashboard. ...
Tue, 30 Dec, 2025 1:30 PM
Live Calls is a feature in CallHippo that allows Admin users to monitor real-time call activities on the dashboard. This feature provides an overview of ong...
Mon, 20 Apr, 2026 2:03 PM
You can easily download a list of all users in your CallHippo account directly from the web dashboard. This export includes key details like name, email, av...
Thu, 22 Jan, 2026 8:49 PM