FAQ

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Understanding Different Types of Phone Numbers
Here’s a detailed explanation of the differences between Local Numbers, National Numbers, Mobile Numbers, and Toll-Free Numbers as per CallHippo: 1. L...
Mon, 30 Jun, 2025 7:31 PM
How to change the number of seats in your account?
Please refer to the steps below to change the number of seats in your account. 1. Log in to your CallHippo dashboard. 2. Navigate to the “settings or ...
Wed, 31 Dec, 2025 1:03 PM
Call recording: Masterguide
Contents in this article: What is call recording? How to enable call recording? Pause/Resume call recording feature. How to enable the paus...
Wed, 3 Jun, 2026 3:11 PM
How to update the card details or payment method?
Updating your card details or payment method ensures your plan renews automatically without any interruptions. This helps avoid service disruptions due to f...
Sat, 27 Dec, 2025 1:33 AM
How to check the pending and past invoices from the dashboard?
Introduction: Accessing your past invoices through the CallHippo dashboard is a quick and convenient way to keep track of your billing history. Whe...
Sat, 27 Dec, 2025 1:37 AM
How to reset my CallHippo password?
If you've forgotten your CallHippo password or simply want to update it for security reasons, resetting your password is a quick and easy process. Wheth...
Sat, 27 Dec, 2025 1:40 AM
MMS Service Overview: Features, Limitations, and Pricing
What is MMS? MMS (Multimedia Messaging Service) is a messaging technology that allows users to send and receive messages containing multimedia...
Mon, 20 Apr, 2026 12:43 PM
Understanding “Anonymous Caller IDs” in Incoming Calls
Understanding “Anonymous Caller IDs” in Incoming Calls Sometimes, incoming calls may show “Anonymous,” “Private Number,” or “Unknown Caller”&...
Sat, 27 Dec, 2025 1:48 AM
“Hide Customer’s Number” or “Number Masking” feature
What is Hide Customer's Number? Hide Customer's Number, also known as Number Masking, is a privacy-focused feature that allows the owner ac...
Mon, 20 Apr, 2026 12:46 PM
Campaign Lists: Quick Setup Guide
If you're using CallHippo’s Power Dialer or Predictive Dialer, one essential feature you'll come across is the C...
Thu, 3 Jul, 2025 12:44 PM