FAQ

Default solution folder, feel free to edit or delete it.

How to do internal call conferencing?
Below are the steps: Follow the steps given below: Log in to your CallHippo Dialer. Dial on a number and during the ongoing call, click on the Forw...
Wed, 6 Oct, 2021 1:17 PM
How to do external call conferencing?
Below are the steps: Login to your CallHippo Dialer. Dial on a number and during the ongoing call, click on the Forward option available on the dia...
Mon, 1 Nov, 2021 1:46 PM
How do I port an Australian number to CallHippo?
Below are requirements for porting Australian phone numbers into CallHippo. Letter of Authorization (LOA) signed by the authorized user and/or owner of...
Wed, 24 Nov, 2021 4:21 PM
How to fix calling issues if call disconnects as soon as dialed?
Please follow the below steps if your calls get disconnected immediately: Option 1:- To fix the above problem first of all try switching the smart...
Wed, 24 Nov, 2021 4:24 PM
How does call flow work at CallHippo?
Below is the call flow which describes how calling works in CallHippo on different platforms in different conditions: Hope this was helpful! For f...
Tue, 18 May, 2021 7:44 AM
How to create a team?
Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard Step 2: Click on "User & Performance" in the left-hand si...
Mon, 4 Mar, 2024 11:08 PM
How can I generate the Rest API Key?
Follow the steps given below in order to generate the Rest API Key token:- Log in to your CallHippo Account. Go to the Integrations section. ...
Fri, 8 Oct, 2021 1:22 PM
Why am I not able to download the report?
The maximum limit for downloading the call report is 10 times a day per account. If you have already tried more than 10 times a day, the system will give an...
Wed, 29 Sep, 2021 2:06 PM
How to enable auto-voicemail in Power Dialer?
Now, the Auto Voicemail option comes with the Power Dialer feature. The user can leave a pre-recorded voicemail when the system detects the answering machin...
Wed, 29 Sep, 2021 2:02 PM
How can we set the user’s time zone?
The number/user time zone defines the availability of the user or number. When you set the custom availability on the number/user, the system will place...
Tue, 9 Jul, 2024 12:53 AM