FAQ

Default solution folder, feel free to edit or delete it.

Troubleshoot steps if you’re unable to connect the outgoing call to a specific country.
Troubleshoot steps if you’re unable to connect the outgoing call to a specific country.  Login to the Callhippo dashboard -> Setting -> Rest...
Thu, 23 Jun, 2022 12:32 PM
Troubleshooting steps if having call quality issues.
Here are a few steps: Step 2: Try to switch internet connection and try another call- If you’re using a wifi network then switch to th...
Wed, 22 May, 2024 11:24 PM
How to send SMS?
Need to send a quick text message? CallHippo's Web Dialer lets you do it in two ways: Method 1: Sending Directly from the Dialer Step 1: Log...
Mon, 2 Sep, 2024 7:18 PM
How can I download call recordings ?
Need to grab a copy of a past call? CallHippo lets you download recordings in a flash. Here's how: Step 1: Log in to your CallHippo Dashboard https://...
Tue, 3 Sep, 2024 8:08 PM
Not able to access the dashboard due to "Payment due" error after login.
If a user didn’t make a payment or payment due then your account will be blocked and you will be able to login but can only be able to view the Plan and B...
Mon, 27 Jun, 2022 3:17 PM
How to turn on Auto Answer for incoming calls??
To turn on Auto Answer for incoming calls, Kindly follow the below-mentioned steps Step 1: Login to CallHippo Dialer ->User Profile  ...
Tue, 28 Jun, 2022 5:29 PM
Bitrix24 - CallHippo integration
If you are looking to activate your Bitrix24 integration with CallHippo, here are the steps you need to follow. Setup Bitri...
Fri, 8 Nov, 2024 5:24 PM
How to integrate Keap with CallHippo
In your CallHippo account 1. log in to your CallHippo account. 2. Go to the left sidebar menu and click on Integrations. 3. Select Keap and click on C...
Thu, 25 Aug, 2022 4:49 PM
How to set up a dashboard user?
A Dashboard User in CallHippo is an admin who has access to the CallHippo dashboard to manage users, monitor calls, view analytics, and co...
Fri, 28 Mar, 2025 12:40 AM
What is Campaign Management?
What is Campaign Management? Campaign management refers to the process of planning, executing, tracking, and analyzing marketing or sales campaigns to ach...
Sun, 13 Apr, 2025 5:12 PM