FAQ

Default solution folder, feel free to edit or delete it.

How to do external call conferencing?
Below are the steps: Login to your CallHippo Dialer. Dial on a number and during the ongoing call, click on the Forward option available on the dia...
Mon, 1 Nov, 2021 1:46 PM
How do I port an Australian number to CallHippo?
Below are requirements for porting Australian phone numbers into CallHippo. Letter of Authorization (LOA) signed by the authorized user and/or owner of ...
Thu, 10 Apr, 2025 12:40 AM
How to fix calling issues if call disconnects as soon as dialed?
Why Is This Needed? This troubleshooting guide helps users resolve call disconnection issues immediately after dialing. It ensures smooth call operations ...
Sun, 13 Apr, 2025 5:09 PM
How does call flow work at CallHippo?
Below is the call flow which describes how calling works in CallHippo on different platforms in different conditions: Hope this was helpful! For f...
Tue, 18 May, 2021 7:44 AM
How to create a team?
Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard Step 2: Click on "User & Performance" in the left-hand si...
Mon, 4 Mar, 2024 11:08 PM
How to Generate the REST API Key in CallHippo?
What is a REST API Key? A REST API Key is a unique authentication token that allows users to securely connect CallHippo with other appli...
Mon, 31 Mar, 2025 12:31 PM
Why am I not able to download the report?
The maximum limit for downloading the call report is 10 times a day per account. If you have already tried more than 10 times a day, the system will give an...
Wed, 29 Sep, 2021 2:06 PM
How to enable auto-voicemail in Power Dialer?
Now, the Auto Voicemail option comes with the Power Dialer feature. The user can leave a pre-recorded voicemail when the system detects the answering machin...
Wed, 29 Sep, 2021 2:02 PM
How can we set the user’s time zone?
The number/user time zone defines the availability of the user or number. When you set the custom availability on the number/user, the system will place...
Tue, 9 Jul, 2024 12:53 AM
How to edit user’s extension number?
Extension numbers will enable the user/sub-user to call any other CallHippo user/sub-user (within the same account) who has an extension number by simply di...
Wed, 29 Sep, 2021 1:53 PM