FAQ

Default solution folder, feel free to edit or delete it.

What is a Call Status Report?
 With Call Status Report, you will now be able to view the status of all the calls including the total calls made, right on your screen. If the call is ...
Wed, 14 Feb, 2024 3:23 PM
What are Holidays in the Settings section?
Mon, 21 Mar, 2022 7:39 PM
User Role System
As per the latest update with CallHippo , now you can define different roles for users and also you can assign reporting persons for each user . These wil...
Wed, 2 Aug, 2023 12:05 PM
What is Target vs Achievement?
With the help of this feature, you can set the targets for your users and can check whether they achieved their targets or not. It would help you to analyze...
Thu, 3 Mar, 2022 5:40 PM
Incoming call not forwarded to FTD number
When to refer to this FAQ ? When FTD is on but incoming call is not getting forwarded to FTD number.  Steps to Follow Check us...
Thu, 28 Apr, 2022 1:08 PM
Invoices are not getting delivered to email address
When to refer to this FAQ ? When user is not getting invoices in the email .  Steps to Follow Check if mail send is YES from charg...
Thu, 28 Apr, 2022 1:12 PM
How to update CNAM?
What is CNAM? Caller ID Name (CNAM) is a service used in telephone networks to provide the name of the calling party. The name can be a business or pe...
Wed, 22 May, 2024 11:24 PM
Troubleshoot steps for incoming call issue.
Troubleshoot steps for incoming call issues. If any specific user is unable to receive the incoming call kindly follow the steps below to troubleshoo...
Thu, 23 Jun, 2022 12:28 PM
Troubleshoot steps if team is not getting incoming calls
Troubleshoot steps if team is not getting incoming calls  If the Team is unable to receive incoming calls kindly follow the steps below to troubleshoo...
Wed, 22 Jun, 2022 4:26 PM
Troubleshoot steps for outgoing calls.
Troubleshoot steps for outgoing calls.    If you are unable to call a specific number kindly check the below-mentioned points  Please  Ensure ...
Wed, 22 Jun, 2022 4:36 PM