FAQ

Default solution folder, feel free to edit or delete it.

How to Pause and Resume recording during the call?
You are very well aware of the Call Recording feature that we provide, here are simple steps by which you’ll also be able to pause and resume the call recor...
Wed, 11 Jan, 2023 2:45 PM
How to send SMS to Saved Contact from Dialer?
Users can send messages to saved contacts or unsaved contacts. Follow the steps: Step 1: Log in to the web dialer and click on the three hor...
Wed, 24 Nov, 2021 4:10 PM
What are Hippo Facts?
Hippo Facts are nothing but general facts related to everything around us. With Hippo facts, you will learn new things each time you login to your CallHippo...
Wed, 24 Nov, 2021 4:12 PM
Difference between Power Dialer and Predictive Dialer
Power Dialer: Dialing efficiently through a list of leads can be daunting. Whether you follow up with a long list of sales leads or chase customers for pa...
Wed, 24 Nov, 2021 4:13 PM
What is Integration in CallHippo?
CallHippo allows quick integration with 100+ software like CRM, helpdesks, communications etc.  Once you integrate your CRM, all your CRM contacts get syn...
Wed, 24 Nov, 2021 4:14 PM
What is the format of the contact list to upload for Power Dialer?
Follow the steps given below to use the feature:- Log in to your CallHippo login. Open the Power Dialer option. Click on “ADD CAMPAIGNS” ...
Mon, 1 Nov, 2021 1:40 PM
How many users can I add at once?
At once you can add only 10 users. Steps to be followed to invite users- Login to Callhippo Dashboard -> Users & Performance -> User...
Mon, 28 Feb, 2022 6:32 PM
Where can I see available agents?
You can see the available agents or the agents who are logged into webdialer in the Live Calls section of dashboard. If you are a sub-user you need to have ...
Wed, 24 Nov, 2021 4:17 PM
How to play Call Recording Or Voice Mail?
Play Call Recording- Step 1: Log in to your account (web.callhippo.com) Step 2: If the number is configured with “ON” for call recording. S...
Wed, 24 Nov, 2021 4:19 PM
What is Internal and External Call Conferencing?
Internal Call conferencing – It allows you to add another agent from your team in the ongoing call with the client. The agent should be one of the sub-users...
Wed, 27 Jan, 2021 6:21 PM