FAQ

Default solution folder, feel free to edit or delete it.

How to import or sync contacts via the Callhippo app?
You can import or sync the contacts to the Callhippo app that are saved on your device. The steps are as follows: Step 1: Log in to CallHippo App. ...
Thu, 30 Sep, 2021 11:08 AM
What are Add-ons and how it works?
Add-ons help the customers to add features that are unavailable in their plan but  are required as and when the need arises. Add-ons have additional c...
Mon, 11 Jan, 2021 2:41 PM
How do I port a number to CallHippo?
Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard Step 2: Select "Numbers and DID" from the left-hand ...
Tue, 3 Dec, 2024 4:07 PM
Understanding When Voicemails Are Played & Why It Matters
Use Case: This helps users understand the specific conditions under which a voicemail is triggered, ensuring they can manage call handling effectively. C...
Mon, 31 Mar, 2025 12:25 PM
How do I Port a UK number to CallHippo?
To port a UK number to CallHippo, we require documents that prove ownership of the numbers you are porting. This includes a duly signed copy of the Letter o...
Mon, 4 Oct, 2021 11:55 AM
How to create/add a contact in CallHippo?
Users can create contacts in the CallHippo web dialer.  Follow the steps given below for creating contacts in the web dialer: Login to the Call...
Wed, 24 Nov, 2021 5:38 PM
Difference Between a Welcome Message and an IVR
1. Definition Welcome Message:  A pre-recorded greeting plays when a caller dials your business number before the call is connected to an agent o...
Mon, 31 Mar, 2025 12:29 PM
How many text characters should be there in a User voicemail?
A voicemail text message can accommodate up to 5000 characters. Follow the steps given below to enable this feature:- Log in to your CallHippo accoun...
Mon, 1 Nov, 2021 2:09 PM
How to check the count/number of calls received from Forward to device number?
Now you can see the number of calls received from your forwarded number from CallHippo Dashboard with these simple steps: Log in to your CallHippo Acco...
Mon, 1 Nov, 2021 2:20 PM
How to Pause and Resume recording during the call?
You are very well aware of the Call Recording feature that we provide, here are simple steps by which you’ll also be able to pause and resume the call recor...
Wed, 11 Jan, 2023 2:45 PM