FAQ

Default solution folder, feel free to edit or delete it.

How to add credit through a mobile application?
Step 1- Sign in to your mobile application:   Step 2- Once signed in, click on Menu. Credits > Select the amount > Click on ‘Add’ button: ...
Fri, 8 Jan, 2021 5:32 PM
How to import or sync contacts via the Callhippo app?
You can import or sync the contacts to the Callhippo app that are saved on your device. The steps are as follows: Step 1: Log in to CallHippo App. ...
Thu, 30 Sep, 2021 11:08 AM
What are Add-ons and how it works?
Add-ons help the customers to add features that are unavailable in their plan but  are required as and when the need arises. Add-ons have additional c...
Mon, 11 Jan, 2021 2:41 PM
How do I port a number to CallHippo?
Users can place the number port-in request from WebApp.  CallHippo has provided the option to fill the number port-in request for users. Below a...
Wed, 28 Aug, 2024 12:52 PM
Conditions on which voicemail will be played
User condition:- If the user is unavailable according to the availability preference i.e. Always Closed.   If the user has already set u...
Mon, 4 Oct, 2021 12:53 PM
How do I Port a UK number to CallHippo?
To port a UK number to CallHippo, we require documents that prove ownership of the numbers you are porting. This includes a duly signed copy of the Letter o...
Mon, 4 Oct, 2021 11:55 AM
How to create/add a contact in CallHippo?
Users can create contacts in the CallHippo web dialer.  Follow the steps given below for creating contacts in the web dialer: Login to the Call...
Wed, 24 Nov, 2021 5:38 PM
What is the difference between a Welcome message and an IVR?
IVR: Interactive Voice Response    Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access informat...
Mon, 4 Oct, 2021 1:00 PM
How many text characters should be there in a User voicemail?
A voicemail text message can accommodate up to 5000 characters. Follow the steps given below to enable this feature:- Log in to your CallHippo accoun...
Mon, 1 Nov, 2021 2:09 PM
How to check the count/number of calls received from Forward to device number?
Now you can see the number of calls received from your forwarded number from CallHippo Dashboard with these simple steps: Log in to your CallHippo Acco...
Mon, 1 Nov, 2021 2:20 PM