FAQ

Default solution folder, feel free to edit or delete it.

How to check Live call from the dialer?
Users can check how many users are there on live calls and can see the availability status of every user from there. Steps to be followed: S...
Wed, 17 Nov, 2021 6:28 PM
How to receive call reports on email?
Reports show the total call history which is done by all the users. With call reports, there are few more reports which users can download on a daily, weekl...
Wed, 17 Nov, 2021 6:29 PM
Who can receive call reports in email?
The admin and the users who have the access to reports and settings page can get the report on their email. It will be beneficial to analyze and store...
Wed, 17 Nov, 2021 6:30 PM
What is Voice Broadcast and where to find Voice broadcast on account?
Voice broadcast is used to send the voice messages to many clients as per the need. Voice broadcast is voice or telephone messages to hundreds or thousands ...
Mon, 11 Apr, 2022 12:03 PM
How to send voicemail via Voice Broadcast?
To send voicemails using Voice Broadcast, go to the Broadcast section, write your message, and send it to multiple clients. It allows you to send pre-re...
Wed, 27 Mar, 2024 9:22 AM
How to make sure call forwarding works?
Users have to update the number on which they want to forward the calls, this would be helpful when the user is not in front of their system and they can re...
Wed, 17 Nov, 2021 6:35 PM
How to leave feedback for suggestions and improvements?
This will help callHippo team to improvise the product. Users feedback always plays a crucial role in the development of callhippo.   Step 1: Log in to ...
Wed, 17 Nov, 2021 6:37 PM
How to delete SMS?
This guide outlines the steps to delete SMS messages on the CallHippo web dialer. Step 1: Open your CallHippo Web Dialer:- https://dialer.callhippo.com/ ...
Mon, 2 Sep, 2024 7:12 PM
How to retrieve previous call details from activity feed?
In the Activity Feed users can see all the calls and messages with details that have been sent/received via callHippo dialer. You can download the excel she...
Wed, 17 Nov, 2021 6:39 PM
What is a Voicemail Transcription and its cost per user?
Voicemail transcription is one of the advanced features offered by CallHippo. It allows you to read your voicemail messages. The transcription of your voice...
Mon, 1 Nov, 2021 2:07 PM