FAQ

Default solution folder, feel free to edit or delete it.

Carrier partners SMS compliance
General adherence practice - The following are some general best practices: Get opt-in consent from each end user before sending any communication to...
Fri, 16 Sep, 2022 10:22 AM
How to integrate Entra ID SSO with CallHippo?
Activate Entra ID SSO (Formerly Azure AD) Integration with CallHippo: 1) Log in to your CallHippo account. 2) Navigate to the side menu and click on&...
Wed, 18 Jun, 2025 5:14 PM
How to enable International SMS services?
This will help you to send the messages internationally, it means you can send the message to any country if they are not restricted. Step 1: Login ...
Fri, 30 Sep, 2022 7:54 PM
How to Integrate Freshwork with CallHippo?
The followings are the steps to perform in Freshwork for Integration:     Step 1. Log in to your Freshworks account. &nbs...
Tue, 20 May, 2025 7:31 PM
What is an Abandonment Rate Report?
The Abandonment rate report gives the country-wise summary of calls that went unattended by the agents.  Country - It will show the names of the countries...
Wed, 14 Feb, 2024 3:34 PM
How to Submit SMS Verification/ A2P verification?
What is A2P (Application to Person) A2P (Application-to-Person) messaging, refers to text messages sent from an application to a person's mobile phone....
Fri, 11 Oct, 2024 4:30 PM
How owner can enable/disable the Blacklist feature right from their sub-users?
If you don’t want your users to block/unblock the incoming calls from the Webapp and Web dialer, then you can follow the below-mentioned steps- Step 1...
Fri, 28 Oct, 2022 7:30 AM
How can the Owner not give access to the leaderboard?
If the Owner doesn’t want their users to view and edit the Leaderboard then Owner can disable the rights from the Settings of the Callhippo.  Here are...
Fri, 28 Oct, 2022 7:35 AM
What is Internal and External Call Transfer?
Internal Call Transfer- Follow the steps given below: Log in to your CallHippo Dialer. Dial a number and during the ongoing call, click on the Fo...
Fri, 28 Oct, 2022 7:44 AM
Campaign Registry Requirements for U.S. Texting
Learn more about U.S. requirements for SMS messaging campaigns. As part of the U.S. phone industry’s efforts to protect consumers and improve the deli...
Mon, 9 Jan, 2023 3:59 PM