CallHippo

#improvescustomerexperience IVR and Welcome Messages Customize welcome messages and interactive voice response menus to greet callers and direct the...

#Increasesagentproductivity Call Queue A call queue holds incoming calls until an agent can handle them. Callers wait in the queue and are connected...

#reducemissedcalls Allocate Users/Teams Allocating users and teams allows you to assign agents and agent teams to specific call queues. Only allocat...

#increasesleads Website Call Button A website call button allows website visitors to click to call your company. The button can contain text lik...

Allocate Numbers Allocate numbers allows you to assign multiple contact numbers to a user. Incoming calls to those numbers will be routed to that user. Us...

#Increasescustomersatisfaction Auto Answer Automated call answering is enabled, eliminating the need for the agent to manually answer the call a...

#Increasescompliance Hide Number from Agent Hiding the caller's number from the agent prevents the agent from seeing the number that is calling....

#increasesteamcollaboration Tags Tags are used to categorize and organize data within a system. When applied to customer data, tags enable more effi...

#Increasescallconnectivity Default Number  A default number is the main contact number for your company that will route you all outgoing calls if no...

#increasessecurity Access Module The access module section allows granting or restricting access to the call system on a customized basis. You can p...