FAQ
Default solution folder, feel free to edit or delete it.
If you are looking to activate your Salesforce integration with CallHippo, here are the steps you need to follow.
The custo...
Tue, 21 Jan, 2025 6:28 PM
Steps to perform in the Salesloft Account:
Step 1- Login to your Salesloft Account:
Step 2- Go to accounts.salesloft.com and Click on "Yo...
Wed, 20 Mar, 2024 7:39 PM
#improvescustomerexperience
IVR and Welcome Messages
Customize welcome messages and interactive voice response menus to greet callers and direct the...
Wed, 30 Aug, 2023 1:04 PM
#Increasesagentproductivity
Call Queue
A call queue holds incoming calls until an agent can handle them. Callers wait in the queue and are connected...
Fri, 21 Jul, 2023 4:51 PM
#reducemissedcalls
Allocate Users/Teams
Allocating users and teams allows you to assign agents and agent teams to specific call queues. Only allocat...
Tue, 11 Jul, 2023 12:19 PM
#increasesleads
Website Call Button
A website call button allows website visitors to click to call your company. The button can contain text lik...
Tue, 11 Jul, 2023 12:20 PM
Allocate Numbers
Allocate numbers allows you to assign multiple contact numbers to a user. Incoming calls to those numbers will be routed to that user. Us...
Tue, 11 Jul, 2023 12:20 PM
#Increasescustomersatisfaction
Auto Answer
Automated call answering is enabled, eliminating the need for the agent to manually answer the call a...
Fri, 21 Jul, 2023 4:48 PM
#Increasescompliance
Hide Number from Agent
Hiding the caller's number from the agent prevents the agent from seeing the number that is calling....
Mon, 7 Aug, 2023 12:15 PM
#increasesteamcollaboration
Tags
Tags are used to categorize and organize data within a system. When applied to customer data, tags enable more effi...
Tue, 11 Jul, 2023 12:20 PM