FAQ

Default solution folder, feel free to edit or delete it.

How to check instant solutions for frequently asked questions and issues faced by users?
If you're using CallHippo and come across a feature that's a bit tricky, you can simply find help in the "Need Help" section. There, you&#...
Mon, 26 Aug, 2024 9:58 PM
Will the caller get charged if I purchase US toll-free number?
If you have a US toll-free number and someone calls you from a US number, your caller won’t get charged. However, your credits/free minutes might get deduct...
Mon, 4 Jan, 2021 1:36 PM
What are Audit Logs?
Audit Logs” section provides a detailed record of activities performed within the account.  Here’s how to access it: Step 1: Log in to your CallHippo D...
Mon, 26 Aug, 2024 10:00 PM
What is Shared inbox?
The Shared Inbox is similar to a regular message inbox. However, It displays all your unseen call logs from the dialer, including: Missed calls Voi...
Mon, 26 Aug, 2024 10:02 PM
Post Call Survey: Defination, Benefits and Steps To Enable
A post-call survey is a mechanism that allows businesses to gather immediate feedback from customers following an interaction. Typically conducted through I...
Fri, 28 Mar, 2025 5:47 PM
How does auto voicemail work with the Power dialer?
This feature, available with the Power Dialer, allows you to play a pre-recorded message when the system detects an answering machine during your automated ...
Mon, 26 Aug, 2024 10:06 PM
What are the call forwarding charges and how does it work?
What is Call Forwarding? Call forwarding allows incoming calls on your CallHippo number to be automatically redirected to another phone number or devi...
Tue, 10 Dec, 2024 6:58 PM
How does call recording pause option work?
This feature enables you to focus on capturing only the important parts of the conversation and ensures a smooth listening experience with no interruptions....
Mon, 26 Aug, 2024 10:04 PM
How to tag calls in the web app?
What is Call Tagging? Call tagging is a feature that allows businesses to categorize and label calls with specific tags or keywords. This helps in organiz...
Fri, 28 Mar, 2025 5:54 PM
Can we filter tagged calls from dialer?
Yes, users can filter out the tagged calls also, it will help users to see who all are tagged in which calls. To filter tagged calls from the dialer, ...
Wed, 17 Nov, 2021 6:26 PM