FAQ

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Carrier partners SMS compliance
General adherence practice - The following are some general best practices: Get opt-in consent from each end user before sending any communication to...
Fri, 16 Sep, 2022 10:22 AM
How to integrate Entra ID SSO with CallHippo?
Activate Entra ID SSO (Formerly Azure AD) Integration with CallHippo: 1) Log in to your CallHippo account. 2) Navigate to the side menu and click on&...
Wed, 18 Jun, 2025 5:14 PM
How to Integrate Freshwork with CallHippo?
The followings are the steps to perform in Freshwork for Integration:     Step 1. Log in to your Freshworks account. &nbs...
Tue, 20 May, 2025 7:31 PM
What is an Abandonment Rate Report?
The Abandonment Rate Report helps you measure how often incoming or power dialer calls go unanswered—an essential metric for evaluating call handling effici...
Fri, 11 Jul, 2025 1:00 PM
Campaign Registry Requirements for U.S. Texting
Learn more about U.S. requirements for SMS messaging campaigns. As part of the U.S. phone industry’s efforts to protect consumers and improve the deli...
Mon, 9 Jan, 2023 3:59 PM
A2P 10DLC - Campaigns, Trust Scores, and Rate Limits
Learn more about A2P 10DLC Campaigns, Trust Scores, and Rate Limits. Campaigns are one of the key elements of the A2P 10DLC registration process and each ...
Tue, 27 Dec, 2022 5:47 PM
Messaging Compliance for Toll-Free US/Canada Numbers
Learn how to verify your Toll-Free US/Canada numbers for messaging compliance. Submit your US/Canada Toll-Free Number Verification here! ⚠️ Please n...
Tue, 27 Dec, 2022 5:40 PM
What is User Status Report?
What is User Status?  The “User Status” defines the logout/unavailability reasons of a user. The "User Status report"&nbsp...
Fri, 11 Jul, 2025 1:10 PM
How to integrate CallHippo with Kylas CRM?
Setup Kylas CRM Account: 1- Log in to your Kylas CRM account.      2- Go to Settings and Move to integrations sections. ...
Mon, 2 Jun, 2025 6:24 PM
Download Reports in Email: How and When to Use
CallHippo gives you the flexibility to access your call reports in a way that suits your workflow. The “Download Reports in Email” toggle ...
Tue, 8 Jul, 2025 12:00 PM