FAQ

Default solution folder, feel free to edit or delete it.

Is Australian number portable to CallHippo?
Yes, you can port your Australian numbers to CallHippo. Below are the requirements for porting Australian phone numbers into CallHippo. Letter of A...
Tue, 5 Oct, 2021 12:19 PM
How to get recording URL/Links?
Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard. Step 2: On the left-hand side menu, navigate to "Call Logs/Recording”...
Tue, 9 Jul, 2024 12:49 AM
How to filter call records and download them?
Step 1: Log into your CallHippo account https://web.callhippo.com/dashboard Step 2: Once you log in, click on the "Call Logs/ Recording" tab...
Mon, 4 Mar, 2024 11:04 PM
How to leave feedback for a call?
Step 1: Log into your CallHippo account https://web.callhippo.com/dashboard Step 2: Once you log in, click the "Call Logs/ Recording" tab on...
Tue, 9 Jul, 2024 12:48 AM
Number Porting-Out
Does CallHippo Provide Porting Out Numbers? Yes, CallHippo allows its customers to port their phone numbers to other service providers.  ...
Fri, 28 Mar, 2025 2:09 PM
Why does my dialer keep auto-refreshing?
The dialer auto-refreshes when the same credentials are used to log in from two different desktop/laptop devices. The credentials for a CallHippo account ca...
Tue, 2 Nov, 2021 3:15 PM
How to add default country code on the dialer?
To set a default country code in CallHippo, follow these steps: Log in to Your CallHippo Account: Access your CallHippo dialer using your credent...
Fri, 28 Mar, 2025 2:33 PM
Why am I not able to access billing information on account?
Only the admin on account has access to billing information and can make changes  in payment method.   If you are the sub-user of the accou...
Fri, 11 Dec, 2020 12:27 PM
Difference between ‘Custom Hours’ and ‘Always Open’ for User
Custom Hours – The user will receive calls only in available hours, else the calls will  go to voicemail.  Always Open – If you want to ...
Fri, 11 Dec, 2020 12:42 PM
Capturing Call Insights: Notes & Dispositions in CallHippo
Yes, CallHippo allows agents to take manual notes during and after calls. While being on a call, you can find the blank space on the diale...
Fri, 28 Mar, 2025 2:26 PM