FAQ

Default solution folder, feel free to edit or delete it.

How to Generate the REST API Key in CallHippo?
What is a REST API Key? A REST API Key is a unique authentication token that allows users to securely connect CallHippo with other appli...
Mon, 31 Mar, 2025 12:31 PM
How can we set the user’s time zone?
The number/user time zone defines the availability of the user or number. When you set the custom availability on the number/user, the system will place...
Tue, 9 Jul, 2024 12:53 AM
How to edit user’s extension number?
Extension numbers will enable the user/sub-user to call any other CallHippo user/sub-user (within the same account) who has an extension number by simply di...
Wed, 29 Sep, 2021 1:53 PM
What is Machine Detection?
Machine detection is a feature that identifies whether a call is answered by a human or an automated system (such as a voicemail or an answering machine). I...
Fri, 28 Mar, 2025 12:43 AM
How to delete all SMS at once?
Step 1: Go to dialer    Step 2: Click on SMS   Step 3: Click on the Menu on the top right corner Step 4: Now click on Select all St...
Tue, 16 Feb, 2021 9:17 AM
How to integrate Typeform with CallHippo
Setting up Typeform account: Log in to your Typeform account. Click on the select your workspace and click on New typeform card. Click...
Mon, 15 Jul, 2024 1:52 PM
How to integrate Slack with CallHippo?
If You are looking to integrate Slack with CallHippo then follow the below shown steps. Notes Who Can Integrate: Any CallHippo user with...
Mon, 12 May, 2025 6:52 PM
How can I check my plan?
Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard Step 2: Navigate to the top right-hand side of the page and click on the pr...
Mon, 19 Feb, 2024 9:36 PM
Where to look for notes after the call is done?
If a user wants to save some vital information then Notes can be taken by the user during the call, they can check it out after the call in the Activity Fee...
Wed, 24 Nov, 2021 4:33 PM
What are concurrent calls and its benefits for your business?
Concurrent calls mean the total number of customer calls that your users are allowed to receive concurrently at the same time. Concurrent calls range from a...
Wed, 24 Nov, 2021 4:34 PM