FAQ

Default solution folder, feel free to edit or delete it.

How to check available ‘Custom Plan Minutes’?
Step 1- Sign in to your account web.callhippo.com Step 2- Once signed in, go to Settings > Your Plan. Under the Custom Plan Details, you wil...
Fri, 27 Nov, 2020 7:22 PM
Is Australian number portable to CallHippo?
Yes, you can port your Australian numbers to CallHippo. Below are the requirements for porting Australian phone numbers into CallHippo. Letter of A...
Tue, 5 Oct, 2021 12:19 PM
How to get recording URL/Links?
Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard. Step 2: On the left-hand side menu, navigate to "Call Logs/Recording”...
Tue, 9 Jul, 2024 12:49 AM
How to filter call records and download them?
Step 1: Log into your CallHippo account https://web.callhippo.com/dashboard Step 2: Once you log in, click on the "Call Logs/ Recording" tab...
Mon, 4 Mar, 2024 11:04 PM
How to leave feedback for a call?
Step 1: Log into your CallHippo account https://web.callhippo.com/dashboard Step 2: Once you log in, click the "Call Logs/ Recording" tab on...
Tue, 9 Jul, 2024 12:48 AM
Can a sub-user grant module rights to another sub-user?
No. The sub-user cannot grant access to another sub-user even if he has all the module rights. Only the admin can do that.   
Mon, 1 Nov, 2021 4:10 PM
Does CallHippo allow its customers to port away phone numbers?
In general, Yes.  CallHippo does provide its customers certain rights to port away purchased phone numbers wherever technologically possible and, of cours...
Tue, 5 Oct, 2021 12:22 PM
Why does my dialer keep auto-refreshing?
The dialer auto-refreshes when the same credentials are used to log in from two different desktop/laptop devices. The credentials for a CallHippo account ca...
Tue, 2 Nov, 2021 3:15 PM
How to add default country code?
 
Fri, 4 Feb, 2022 7:43 PM
Why am I not able to access billing information on account?
Only the admin on account has access to billing information and can make changes  in payment method.   If you are the sub-user of the accou...
Fri, 11 Dec, 2020 12:27 PM