FAQ
Default solution folder, feel free to edit or delete it.
General adherence practice - The following are some general best practices:
Get opt-in consent from each end user before sending any communication to...
Fri, 16 Sep, 2022 10:22 AM
Activate Entra ID SSO (Formerly Azure AD) Integration with CallHippo:
1) Log in to your CallHippo account.
2) Navigate to the side menu and click on&...
Wed, 18 Jun, 2025 5:14 PM
The followings are the steps to perform in Freshwork for Integration:
Step 1. Log in to your Freshworks account.
&nbs...
Tue, 20 May, 2025 7:31 PM
The Abandonment Rate Report helps you measure how often incoming or power dialer calls go unanswered—an essential metric for evaluating call handling effici...
Fri, 11 Jul, 2025 1:00 PM
Learn more about U.S. requirements for SMS messaging campaigns.
As part of the U.S. phone industry’s efforts to protect consumers and improve the deli...
Mon, 9 Jan, 2023 3:59 PM
Learn more about A2P 10DLC Campaigns, Trust Scores, and Rate Limits.
Campaigns are one of the key elements of the A2P 10DLC registration process and each ...
Tue, 27 Dec, 2022 5:47 PM
Learn how to verify your Toll-Free US/Canada numbers for messaging compliance.
Submit your US/Canada Toll-Free Number Verification here!
⚠️ Please n...
Tue, 27 Dec, 2022 5:40 PM
What is User Status?
The “User Status” defines the logout/unavailability reasons of a user.
The "User Status report" ...
Fri, 11 Jul, 2025 1:10 PM
Setup Kylas CRM Account:
1- Log in to your Kylas CRM account.
2- Go to Settings and Move to integrations sections.
...
Mon, 2 Jun, 2025 6:24 PM
CallHippo gives you the flexibility to access your call reports in a way that suits your workflow. The “Download Reports in Email” toggle ...
Tue, 8 Jul, 2025 12:00 PM