FAQ
Default solution folder, feel free to edit or delete it.
Effective Date: 08/04/2024
Last Updated on: 29/03/2024
These Terms of Use (“Terms”) describe the terms under which We provide subs...
Sat, 12 Jul, 2025 7:00 PM
Setup Outplay Account:
1- Login to your outplay account.
2- Go to outplay, Click on the profile → go to settings → Move ...
Mon, 2 Jun, 2025 6:25 PM
If you are looking to activate your Salesforce integration with CallHippo, here are the steps you need to follow.
The customer shoul...
Tue, 12 Aug, 2025 6:44 PM
Steps to perform in the Salesloft Account:
Step 1- Login to your Salesloft Account:
Step 2- Go to accounts.saleslof...
Tue, 13 May, 2025 6:48 PM
#improvescustomerexperience
IVR and Welcome Messages
Customize welcome messages and interactive voice response menus to greet callers and direct the...
Wed, 30 Aug, 2023 1:04 PM
#Increasesagentproductivity
Call Queue
A call queue holds incoming calls until an agent can handle them. Callers wait in the queue and are connected...
Fri, 21 Jul, 2023 4:51 PM
#reducemissedcalls
Allocate Users/Teams
Allocating users and teams allows you to assign agents and agent teams to specific call queues. Only allocat...
Tue, 11 Jul, 2023 12:19 PM
#increasesleads
Website Call Button
A website call button allows website visitors to click to call your company. The button can contain text lik...
Tue, 11 Jul, 2023 12:20 PM
Allocate Numbers
Allocate numbers allows you to assign multiple contact numbers to a user. Incoming calls to those numbers will be routed to that user. Us...
Tue, 11 Jul, 2023 12:20 PM
#Increasescustomersatisfaction
Auto Answer
Automated call answering is enabled, eliminating the need for the agent to manually answer the call a...
Fri, 21 Jul, 2023 4:48 PM