FAQ
Default solution folder, feel free to edit or delete it.
Custom Hours – The user will receive calls only in available hours, else the calls will
go to voicemail.
Always Open – If you want to ...
Fri, 11 Dec, 2020 12:42 PM
If you are on a call and want to write down some important information then you can use notes to save your information and you can view your notes in th...
Tue, 2 Nov, 2021 3:18 PM
This feature helps to join the ongoing calls to support the users.
An Owner/Admin can join an ongoing call by performing the following steps:
St...
Tue, 9 Jul, 2024 12:48 AM
Currently, we are offering 2 Add-ons:
1. Call Scribe - $10/user
2. Voicemail Transcription - $1.5/user
Note: The charges are additi...
Wed, 30 Dec, 2020 4:01 PM
If you have multiple users in your account and wish to ascertain the number of users currently logged into their dialer, follow these steps:
Step 1: L...
Tue, 9 Jul, 2024 12:49 AM
SMS service works only within the country. For example, if you have a US SMS enabled number then you can send and receive the SMS only within the US. You wo...
Wed, 30 Dec, 2020 1:01 PM
The Leaderboard feature enables the admin to identify the top performer among all users or teammates based on the number of calls made. The evaluation crite...
Sat, 1 Jun, 2024 8:30 PM
The system only allows you to download reports for 3 months at a time. If you want to download a call report of 6 months, you will have to download twice.
...
Wed, 30 Dec, 2020 6:54 PM
You do not have to worry about the calling credits if you have enabled auto-recharge. The system will add calling credits automatically to your account as t...
Wed, 30 Dec, 2020 7:01 PM
All the contacts that are saved with CallHippo can be easily exported.
Step 1: Log in to your CallHippo Dashboard https://web.callhippo.com/dashboard....
Mon, 26 Aug, 2024 9:57 PM