FAQ
Default solution folder, feel free to edit or delete it.
This feature helps to join the ongoing calls to support the users.
An Owner/Admin can join an ongoing call by performing the following steps:
St...
Tue, 9 Jul, 2024 12:48 AM
Currently, we are offering 2 Add-ons:
1. Call Scribe - $10/user
2. Voicemail Transcription - $1.5/user
Note: The charges are additi...
Wed, 30 Dec, 2020 4:01 PM
If you have multiple users in your account and wish to ascertain the number of users currently logged into their dialer, follow these steps:
Step 1: L...
Tue, 9 Jul, 2024 12:49 AM
CallHippo's SMS pricing and policies are as follows:
Outbound SMS Charges:
SMS facility is subjected to the configuration of each country number....
Fri, 28 Mar, 2025 2:10 PM
The Leaderboard feature enables the admin to identify the top performer among all users or teammates based on the number of calls made. The evaluation crite...
Sat, 1 Jun, 2024 8:30 PM
The system only allows you to download reports for 3 months at a time. If you want to download a call report of 6 months, you will have to download twice.
...
Wed, 30 Dec, 2020 6:54 PM
You do not have to worry about the calling credits if you have enabled auto-recharge. The system will add calling credits automatically to your account as t...
Wed, 30 Dec, 2020 7:01 PM
Managing your contacts in CallHippo involves importing them into the system and exporting them when needed. Here's how you can do both:
Step 1:&am...
Fri, 28 Mar, 2025 2:22 PM
To switch between different phone numbers in your CallHippo dialer, follow these steps:
Log into Your CallHippo Account: Login to your callhippo dialer...
Fri, 28 Mar, 2025 2:44 PM