FAQ

Default solution folder, feel free to edit or delete it.

How to filter call records and download them?
Step 1: Log into your CallHippo account https://web.callhippo.com/dashboard Step 2: Once you log in, click on the "Call Logs/ Recording" tab...
Mon, 4 Mar, 2024 11:04 PM
How to leave feedback for a call?
Step 1: Log in to your account (web.callhippo.com). Step 2: To leave feedback for calls on the account, go to the Activity feed. Step 3...
Tue, 2 Nov, 2021 3:14 PM
Can a sub-user grant module rights to another sub-user?
No. The sub-user cannot grant access to another sub-user even if he has all the module rights. Only the admin can do that.   
Mon, 1 Nov, 2021 4:10 PM
Does CallHippo allow its customers to port away phone numbers?
In general, Yes.  CallHippo does provide its customers certain rights to port away purchased phone numbers wherever technologically possible and, of cours...
Tue, 5 Oct, 2021 12:22 PM
Why does my dialer keep auto-refreshing?
The dialer auto-refreshes when the same credentials are used to log in from two different desktop/laptop devices. The credentials for a CallHippo account ca...
Tue, 2 Nov, 2021 3:15 PM
How to add default country code?
 
Fri, 4 Feb, 2022 7:43 PM
How can I add credits directly from the dialer?
Here CallHippo comes with the new feature that lets you add the calling credit from the web dialer. Below are the steps:  ●Sign in to your Dialer....
Fri, 11 Dec, 2020 12:12 PM
Why am I not able to access billing information on account?
Only the admin on account has access to billing information and can make changes  in payment method.   If you are the sub-user of the accou...
Fri, 11 Dec, 2020 12:27 PM
Difference between ‘Custom Hours’ and ‘Always Open’ for User
Custom Hours – The user will receive calls only in available hours, else the calls will  go to voicemail.  Always Open – If you want to ...
Fri, 11 Dec, 2020 12:42 PM
Can I take notes during a call?
If you are on a call and want to write down some important information then you can use notes to save your information and you can view your notes in th...
Tue, 2 Nov, 2021 3:18 PM